Information Technology Specialist

4 weeks ago


Oakland, California, United States Department Of Homeland Security Full time
Summary

In this position you will serve as an Information Technology Specialist, within FEMA Region 9, Mission Support Division in Oakland, CA. The ideal candidate for this position will have experience as an IT Specialist performing work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.



Duties

What will I do in this position if hired?

In this position, you will serve as an Information Technology Specialist (CUSTSPT). Typical assignments include:

  • Providing technical assistance and guidance to system users, program managers, contracting personnel, related to telecommunication CISCO VOIP Phones, common practices of installing, updating software, and basic troubleshooting.
  • Resolving telecommunications and data collections problems: such as linking incompatible equipment, systems, telephone equipment with multiple operating capabilities.
  • Monitoring and making configuration changes to agency voice and data communications systems; developing procedures for diagnostic testing, error recovery, traffic re-routing, problem isolation and identification, and gathering and analyzing data.
  • Researching and providing response to customer service requests, utilizing tracking/ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer need.
  • Diagnosing and resolving difficult and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities and inputting data on the problem and resolution into tracking/ticketing systems.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit



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