Hotel Housekeeper Supervisor

2 months ago

Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

Description

Job Overview

The Hotel Housekeeping Supervisor makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And ResponsibilitiesProjects a positive image
Greets all guests and Team Members
Actively coaches, mentors and develops team members
Generates daily assignments for Team Members
Performs property and guestroom inspections, documenting as required
Checks and report room statuses as needed
Inventories and orders departmental supplies
Facilitates hotel lost-and-found
Creates work schedules
Administers payroll
Acts as "Manager on duty" representing the hotel in resolving guest conflict
Keeps staff informed of pertinent information
Liaises with other departments as operational issues arise
Ensures that an adequate number of vacant/clean/inspected rooms are available throughout the day
Generates shift reports recording key hotel statistics and incidents
Limits the number of accidents and injuries by promoting job safety
Grants PTO and conducts Team Member evaluations
Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)Must be twenty-one (21) years of age or older
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Associate's Degree in Related field– required

OR Two (2) years' Supervisory experience– required

OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department- required

OR Two (2) years' experience in the hiring position's Department– required

Two (2) years of experience in Hotel Housekeeping– preferred

Must successfully pass job interview, including a guest service audition
Must be able to lift and carry up to 50 lbs
Good writing and verbal communication skills required (skills test may be administered)
Must be able to stand and walk for entire shift
Must be able to work effectively in a fast paced, high volume environment
Must be able to operate standard office equipment – phones, computers, etc.
Must be in good physical condition and able to pass a physical fitness test
Willing to travel and participate in training as recommended or required
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Source: Hospitality Online

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