Claims Advocacy Consultant

3 weeks ago

New York, New York, United States Marsh McLennan Full time

Marsh Advisory provides leading risk expertise and advanced analytics based on unrivaled data, and our dynamic solutions fully adapt to your business goals. Our insights and advice help lower your cost of risk, improve performance, and implement new strategies to expand what is possible for your business, helping you keep ahead of risk.

Advisory is seeking candidates for the following position based in the New York office:

Claims Advocacy Consultant (Real Estate or Construction Casualty/Risk experience)

What can you expect?

  • ​Provides coverage and claims strategy advice to clients on claims with highly complex coverage issues that require full range of expertise to solve in order to assist with claims preparation
  • Identifies appropriate policies and/or coverage's on highly complex coverage issues and analyses notification against the same in order to provide solutions to clients against future risks.
  • Leads highly complex claims process for clients, leads detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
  • Liaises with insurers and their advisors on highly complex queries and policy coverage discussions in order to support smooth review of claims for clients.
  • Develops thought leadership materials and drafts communication documents for clients, such as correspondence letters, claims calculations and reviews documents prepared by the clients in order to support highly complex claims process for clients.
  • Assess application of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to support sound and defensible recommendations for action plans to manage client's total cost of risk.

What is in it for you?

  • A company with a strong brand, with experience developing solutions for todays and tomorrow's toughest challenges
  • A culture of internal mobility, diversity, inclusion, and collaboration
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
  • Flexible work opportunities for work/life balance
  • Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus, a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to:

  • Build and maintain a positive and supportive team environment within the claims team.
  • Ensure team performance meets quality & timeliness thresholds stipulated by client agreements, internal guidelines & regulatory authorities
  • Monitor service deliverables ensuring tasks completed within criteria agreed in client service agreements, internal and regulatory guidelines.
  • Identify emerging risks, assess, register, and escalate to senior management where appropriate.
  • Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries
  • Implement continuous improvement strategies / processes / tools / systems to enhance efficiency for colleagues, agents, policyholders, and Customer.
  • Serve as a key leader and interface for the customer
  • Oversee on-site disaster operations support upon notification on-site is needed

What you need to have:

  • 3 to 5 years of Claims experience preferably within New York
  • Claims experience within WC, and GL
  • Preferably some knowledge of New York Labor Law (would be a plus

What makes you stand out?

  • The successful candidate will display strong problem-solving capabilities.
  • Excellent analytical, project management and problem-solving skills.
  • An ability to influence and negotiate with all stakeholders to achieve desired outcomes.

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

The applicable base salary range for this role is $56,500 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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