Customer Service

1 month ago

Decatur, Illinois, United States CSL Plasma Full time

Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Job Description

Main Responsibilities

  1. Prepares the autopheresis machine for the pheresis process.
  2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  3. Disconnects the donor when the process is complete.
  4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  7. Alerts Group Leader or Supervisor of donor flow issues.
  8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
  10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
  11. Maintains confidentiality of all personnel, donor and center information.
  12. May be cross-trained in other areas to meet the needs of the business.
  13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  14. Perform job-related duties as assigned.

Education

 High school diploma or equivalent required

Experience

 Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

 Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

 Ability to understand, remember and apply oral and/or written instructions

 Ability to understand and follow basic instructions and guidelines

 Must be able to see and speak with customers and observe equipment operation.

 Occasionally perform tasks while standing and walking up to 100% of time

 Reach, bend, kneel and have high level of manual dexterity

 Occasionally be required to lift and carry up to 25 pounds

 Fast paced environment with frequent interruptions

 Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

 Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Our Benefits

For more information on CSL Plasma benefits visit .

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ) .

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ) at CSL.

Do work that matters at CSL Plasma

R-232344

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.


  • Customer Service Associate

    2 weeks ago

    Decatur, Illinois, United States Hickory Point Bank Full time

    Join our team of professionals.Are you passionate about the financial industry and looking to advance your career? Look no further. At Hickory Point Bank & Trust, we value innovation, creativity, and integrity in providing exceptional service to our customers. We are currently in search of a dedicated professional to fill an important role within our...

  • Part-time Customer Service Rep

    2 weeks ago

    Decatur, Illinois, United States Empire Heating & Air Conditioning Full time

    Empire Heating and Air Conditioning in Atlanta, Georgia is hiring a part-time Customer Service Representative (CSR) / HVAC Dispatcher to join their office team. Are you a customer service professional seeking improved hours and pay? Join a stable and respected HVAC company with a focus on exceptional client service in a fast-paced office environment. If you...

  • Customer Experience Specialist

    2 weeks ago

    Decatur, Illinois, United States Renasant Bank Full time

    Overview The Customer Experience Specialist will work closely with other team members, in a professional call center environment, to provide exceptional service to our customers by answering questions, handling complaints and troubleshooting customer issues. The Customer Experience Specialist will handle a high volume of inbound or outbound calls and...

  • Customer Care Specialist

    2 weeks ago

    Decatur, Illinois, United States Archer Daniels Midland Company Full time

    **CUSTOMER CARE SPECIALIST - Decatur, IL** **ADM OILS, GLYCERIN & GLYCOL** **This is a full time non-exempt position.** *The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing all...

  • Customer Care Specialist

    2 hours ago

    Decatur, Illinois, United States Archer Daniels Midland Company (ADM) Full time

    CUSTOMER CARE SPECIALIST - Decatur, ILADM OILS, GLYCERIN & GLYCOLThis is a full time non-exempt position.The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing all aspects of customer...

  • Service Electrician

    2 weeks ago

    Decatur, Illinois, United States River City Electric Full time

    Job DescriptionJob DescriptionResponsibilities: Respond to customer service calls to diagnose electrical issues Troubleshoot and repair electrical wiring, panels, fixtures, and controls Install new electrical components according to the code Perform preventative maintenance on electrical systems Ensure a safe and clean work environment Maintain accurate...

  • Case Manager

    2 weeks ago

    Decatur, Illinois, United States DeKalb Community Service Full time

    DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and...

  • Manager, Engineering Services

    3 hours ago

    Decatur, Illinois, United States Archer Daniels Midland Company (ADM) Full time

    Manager, Engineering Services - Decatur, IL This is a salaried, exempt-level position.The role of the Engineering Services Manager is to oversee the ADM Engineering Services team.The team's core internal competencies are Mechanical Process Piping (MPP) and Civil Structural Architectural (CSA) divisions. This role is expected to continuously improve the...

  • Administrative Food Service Manager

    1 month ago

    Decatur, Illinois, United States Aramark Full time

    Job DescriptionThe Food Service Manager at the DeKalb County Jail is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.Job ResponsibilitiesLeadership Use Aramark's coaching model to engage and develop...

  • Food Service 3

    2 weeks ago

    Decatur, Illinois, United States GeorgiaGov Full time

    The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is currently seeking qualified candidates for the position of Food Service 3 at Georgia Regional Hospital - Atlanta, located in Decatur, GA. Job Grade: C Salary: $31, Job Description: Work in the preparation, cooking, serving and distribution of food. Operates and...

  • Financial Services Coordinator

    2 weeks ago

    Decatur, Illinois, United States Chandra Britt Armstrong Md LLC Full time

    Job DescriptionJob DescriptionPosition Overview:We are seeking a very detail-oriented and customer-focused Financial Services Coordinator to join our team. The Financial Services Coordinator - Front Desk will be responsible for managing patient financial transactions, including collecting co-pays, collecting deductibles, collecting co-insurance, verifying...

  • Global Business Services Process Coordinator

    2 weeks ago

    Decatur, Illinois, United States The Judge Group Full time

    Job Description Global Business Services Process Coordinator - Decatur, ILThis is a full-time, non-exempt level position.Flexible work hours - 40 hours/week.General:The NA Global Business Services Center has an opening for a full-time Process Coordinator on the customer inquiry & payments team. This position will be located in the Decatur City Center...

  • Phlebotomy Services Representative

    2 weeks ago

    Decatur, Illinois, United States Emory Healthcare Full time

    OverviewWhere you matter as much as the work you do Join Emory Healthcare (EHC) if you're looking for an opportunity with one of the nation's leading Atlanta hospitals in cardiology and heart surgery, cancer, neurology, and more EHC is where those around you are dedicated to the power of teamwork, fostering an environment where you can learn, grow, and...

  • Global Business Services Process Coordinator Decatur, IL

    2 weeks ago

    Decatur, Illinois, United States Archer-Daniels-Midland Company - ADM Full time

    Global Business Services Process Coordinator Decatur, IL This is a full time, non exempt level position. Flexible work hours 40 hours/week.General:The NA Global Business Services Center has an opening for a full-time Process Coordinator on the Business Services, Coordinator, Business, Customer Service, Process, Global, Manufacturing

  • Phlebotomy Services Representative

    2 weeks ago

    Decatur, Illinois, United States Emory HealthcareEmory University Full time

    OverviewWhere you matter as much as the work you do Join Emory Healthcare (EHC) if you're looking for an opportunity with one of the nation's leading Atlanta hospitals in cardiology and heart surgery, cancer, neurology, and more EHC is where those around you are dedicated to the power of teamwork, fostering an environment where you can learn, grow, and...

  • Logistics Supervisor I

    2 weeks ago

    Decatur, Illinois, United States Mueller Water Products Full time

    The Logistics Supervisor will oversee the 2nd shift team and provide supervision and guidance to ensure site and employee performance are in compliance with company standards. The role will enhance product workflow by implementing logistics plans that impact production, distribution, and inventory, develop underperforming areas in logistics, and roll out...

  • Outside Sales Representative

    4 weeks ago

    Decatur, Illinois, United States Mercury Broadband Full time

    Do you like meeting new people and forging new relationships? Is making a difference in your community important to you? Are you looking for an exciting new adventure with a supportive company? You may be a great fit as a new member of Mercury Broadbands sales teamMercury Broadband stands as a prominent provider of high-speed internet and digital phone...

  • Outside Sales Representative

    1 month ago

    Decatur, Illinois, United States Mercury Broadband Full time

    Do you like meeting new people and forging new relationships? Is making a difference in your community important to you? Are you looking for an exciting new adventure with a supportive company? You may be a great fit as a new member of Mercury Broadbands sales teamMercury Broadband stands as a prominent provider of high-speed internet and digital phone...

  • Catering Manager 3

    2 weeks ago

    Decatur, Illinois, United States Sodexo S A Full time

    Job DescriptionUnit DescriptionSodexo Corporate Services has an exciting opportunity as a Catering Manager for Archer Daniels Midland in Decatur, Illinois. The ideal candidate will have a strong catering background and event management experience with upscale events, and the ability to plan, execute, and coordinate multiple catering functions simultaneously....

  • Relationship Banker I

    4 weeks ago

    Decatur, Illinois, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...