Current jobs related to Customer Experience Specialist - Decatur, Illinois - Renasant Bank

  • Customer Experience Specialist

    3 weeks ago

    Decatur, Illinois, United States Taco Bell Full time

    You will be the face of Taco Bell, providing exceptional service to customers and ensuring a positive experience in our restaurants. Key responsibilities include greeting customers, taking and processing orders, handling payments, and thanking customers for their business. You'll also be responsible for preparing and storing food ingredients, assembling...

  • Customer Experience Specialist

    3 weeks ago

    Decatur, Illinois, United States Asbury Automotive Group Full time

    About Asbury Automotive GroupWe are a leading automotive retailer, committed to delivering exceptional experiences for our guests and promoting a supportive and inclusive environment for our team members. Our culture is grounded in our North Star and Compass, and powered by our DRIVE values, which focus on becoming the Most Guest Centric Automotive...

  • Customer Experience Specialist

    3 weeks ago

    Decatur, Illinois, United States Crown Toyota Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Crown Toyota. As a Sales Associate, you will play a critical role in providing exceptional customer service and driving sales growth.Key ResponsibilitiesBuild Strong Customer Relationships: Develop and maintain relationships with customers to create a...

  • Wireless Customer Experience Representative

    2 weeks ago

    Decatur, Illinois, United States Jet Management Executives Full time

    Job OverviewAt Jet Management Executives, we are seeking a highly motivated and customer-focused individual to join our team as a Wireless Customer Experience & Sales Specialist. This role offers a unique opportunity for growth and development, with comprehensive training and support to ensure success.Key ResponsibilitiesProvide exceptional customer...

  • Wireless Customer Engagement Specialist

    4 weeks ago

    Decatur, Illinois, United States Jet Management Executives Full time

    Position OverviewAre you seeking a rewarding opportunity that offers both challenges and avenues for professional growth? Jet Management Executives is in search of a motivated and enthusiastic individual to fill the role of Wireless Customer Experience & Sales Specialist. We offer comprehensive training for the right candidate, along with clear pathways for...

  • Customer Experience Ambassador

    2 days ago

    Decatur, Illinois, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and ensuring the smooth operation of our store.Key ResponsibilitiesCustomer Experience: Greet every customer with a smile and...

  • Customer Experience Representative

    3 weeks ago

    Decatur, Illinois, United States Invest In Love LLC Full time

    Job DescriptionInvest In Love LLC is seeking a highly motivated and customer-focused individual to join our team as a Membership Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our fitness services, and driving membership sales.Key Responsibilities:Membership Sales: Meet and exceed monthly...

  • Customer Support Specialist

    4 weeks ago

    Decatur, Illinois, United States Genuine Parts Company Full time

    Position Overview: Under direct supervision, the Customer Support Specialist is tasked with accurately processing customer requests and handling incoming inquiries.Key Responsibilities:Facilitates customer orders through various channels including phone, fax, email, and in-person interactions.May modify pricing for non-contract customers to align with market...

  • Customer Support Specialist

    4 weeks ago

    Decatur, Illinois, United States Aztec Full time

    Position Overview: As a vital link between our organization and our clients, the Customer Support Specialist will be responsible for delivering exceptional service and support. This role is designed to assist our field representatives by providing comprehensive information and guidance on various operational aspects.Key Responsibilities:Respond to incoming...

  • Customer Engagement Specialist in Retail Operations

    4 weeks ago

    Decatur, Illinois, United States The Sherwin-Williams Company Full time

    Customer Engagement Specialist Role at Sherwin-WilliamsOur retail locations are in search of committed Customer Engagement Specialists to deliver outstanding service to our esteemed clientele. In this role, you will collaborate closely with both wholesale and retail customers to comprehend their requirements, address inquiries regarding our offerings, and...

  • Wireless Customer Service Specialist

    4 weeks ago

    Decatur, Illinois, United States Jet Management Executives Full time

    Position OverviewAre you seeking a rewarding career with opportunities for growth and challenge?Jet Management Executives is in search of a motivated and ambitious individual to fill the role of Wireless Customer Experience & Sales Specialist. We offer comprehensive training for the right candidate and a clear path for advancement within our organization.Key...

  • Wireless Customer Engagement Specialist

    3 weeks ago

    Decatur, Illinois, United States Jet Management Executives Full time

    Job OverviewAre you seeking a rewarding career that offers growth and challenges?Jet Management Executives is in search of a motivated and ambitious individual to fill the role of Wireless Customer Experience & Sales Specialist. We are committed to providing comprehensive training for the right candidate, along with opportunities for advancement within our...

  • Customer Service Specialist

    4 weeks ago

    Decatur, Illinois, United States Crowntoyotascion Full time

    Position OverviewAs a Customer Service Specialist in the automotive sector, you will be the primary point of contact for our clients in the service area. Your role is pivotal in ensuring a seamless experience for vehicle owners, as you will be knowledgeable about our product offerings, inventory requirements, technician scheduling, and exceptional customer...

  • Customer Service Representative

    1 week ago

    Decatur, Illinois, United States GeorgiaGov Full time

    About GeorgiaGovGeorgiaGov is a leading organization in promoting education and access to higher learning for Georgians. Our mission is to provide exceptional support to students and families through various programs and services.Job ResponsibilitiesWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Center...

  • Travel Nurse RN

    2 weeks ago

    Decatur, Illinois, United States GO Healthcare Staffing Full time

    Job Opportunity with GO Healthcare StaffingTravel Nurse RN - L&D ExperienceWe are seeking a skilled Registered Nurse with Labor and Delivery experience to join our team as a Travel Nurse RN. This 12-hour night shift position is available at a reputable healthcare facility in Illinois.Requirements:Active RN licenseAt least 2 years of experience in Labor and...

  • Customer Engagement Specialist

    4 weeks ago

    Decatur, Illinois, United States Big Dan's Car Wash, LLC Full time

    Join Our Team at Big Dan's Car Wash, LLC!We are the leading and rapidly expanding exterior express car wash company in the Southeast, and we are looking for a dynamic and enthusiastic team member to engage with our customers about our offerings. If you take pride in assisting others, we want to hear from you!About the Role:While previous sales experience is...

  • Customer Engagement Specialist

    4 weeks ago

    Decatur, Illinois, United States General Mills Full time

    Sales Associate for Retail OperationsThe Sales Associate will play a crucial role in enhancing customer engagement and driving profitability within a designated territory. This position will concentrate on sales initiatives, product distribution, merchandising strategies, and effective shelf management to achieve optimal outcomes.Acquire essential sales...

  • Customer Engagement Specialist

    4 weeks ago

    Decatur, Illinois, United States Crown Toyota Full time

    At Crown Toyota, we are dedicated to ensuring that every customer's experience with our new or pre-owned vehicles is unforgettable. Our commitment to outstanding customer service extends throughout the entire sales journey and beyond. Our operational hours are Monday to Friday from 8:30 AM to 6 PM and Saturdays from 8:30 AM to 5 PM, offering some of the most...

  • Retail Store Customer Service Representative

    3 days ago

    Decatur, Illinois, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionThis is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to...

  • Collections Specialist

    2 days ago

    Decatur, Illinois, United States DeKalb County Full time

    Job SummaryWe are seeking a highly skilled Collections Specialist to join our team at DeKalb County. As a Collections Specialist, you will be responsible for processing payments, updating customer accounts, and monitoring past due accounts.Key ResponsibilitiesProcess payments for utilities and other fees and servicesUpdate and credit customer account...

Customer Experience Specialist

3 months ago

Decatur, Illinois, United States Renasant Bank Full time

Overview

The Customer Experience Specialist will work closely with other team members, in a professional call center environment, to provide exceptional service to our customers by answering questions, handling complaints and troubleshooting customer issues. The Customer Experience Specialist will handle a high volume of inbound or outbound calls and will work to create a positive experience for each caller. In this role, the Customer Experience Specialist will listen to customers to understand the reason for their call, provide information, explain products to potential and existing customers, as well as promote and sell bank products and services through the discovery process, accurately and efficiently. The Customer Experience Specialist should maintain a broad knowledge of the financial industry as a whole and the organization (including its policies, procedures, products and related services).

Senior Specialists will often serve as the critical back-up to the Customer Experience Supervisor. Senior Specialists lead by example and serve as a role model for the Customer Experience Specialists in all facets of the Specialist role. Senior Specialists may be responsible for customer dispute resolution, which includes all electronic transactions that meet Reg E and NACHA criteria.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

Meet or exceed established standards of performance for service and sales while providing an exceptional customer experience Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies Provide customers with answers to inquiries regarding a very broad and challenging range of financial services in an efficient and timely fashion Process customer transactions accurately including; transfer, stop payments, loan payments, loan payoffs, etc. Uncover banking needs through the discovery process by initiating conversations with all customers and responding efficiently and accurately as well as promote and cross‐sell bank products and services in a professional manner Investigate, track and resolve customer problems and inquiries in a timely manner Maintain knowledge of Customer Experience Center policies and procedures, bank products and services, general operating procedures and regulations to protect the bank from unnecessary risk Participate in training and other learning opportunities to expand knowledge of company and position Exhibit positive team spirit and willingness to help customers, both internal and external Perform other related duties as assigned

For all Senior Specialists:

Educate customers on complex products, services and disputes Identify and solve customer disputes by processing claims, monitoring and tracking cases, reporting losses to leadership and identifying fraud trends with a sense of urgency and in compliance with Reg E & NACHA timelines Provide guidance, mentoring and training to other specialists as needed

Qualifications

High school diploma or equivalent required, college education preferred Minimum of 2 years of experience in customer sales and/or service with retail banking experience preferred Detail-oriented and good organizational skills Ability to produce individual and team sales and customer experience results Effective written and verbal communication skills, including a pleasant tone and exceptional telephone manners Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs Strong sales and marketing skills with proven ability to sell bank products and services preferred Strong sense of teamwork, ability to work cooperatively in a team environment Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking and retail deposit/loan products and services preferred Ability to work and adhere to flexible schedule in a demanding and fast-paced environment (Hours may exceed 40 hours per week, including Saturday rotations)

For all Senior Specialists:

Minimum of 1 year Customer Experience Specialist experience required Ability to handle and resolve the complex matters and handle difficult customer situations with little to no supervision Strong attention to detail and ability to make informed decisions Ability to quickly and effectively identify needs while problem solving and exercising good judgement

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.