Front Desk Supervisor

4 weeks ago

Denver, Colorado, United States Renaissance Denver Central Park Hotel Full time


Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate's or Bachelor's degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It



About Us

Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel. Conveniently situated between downtown and Denver International Airport, our trendy hotel offers a relaxing escape in a prime location. Retreat to our tech-enabled rooms and suites, each with plug-in panels and Bluetooth-equipped TVs. Many of our chic rooms offer views of the Colorado mountains and downtown Denver skyline. Satisfy your hunger with delicious regional American cuisine at our restaurant, Fifty300, or gather in our lounge for cocktails. If a meeting, social gala, or wedding brings you to the Central Park neighborhood, our updated venues, custom catering, and expert staff will help make your event a memorable success. When it's time to explore, the Denver Botanical Gardens, Dicks Sporting Goods Park, and the Denver Zoo are just minutes away, with the light rail station nearby. Whether traveling for work or enjoying a getaway, we look forward to welcoming you to our modern luxury Denver, Colorado hotel.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Source: Hospitality Online

  • Front Desk Supervisor

    3 weeks ago

    Denver, Colorado, United States Hyatt HouseHyatt Place Denver Downtown Full time

    FRONT DESK SUPERVISOR SUMMARY Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. RESPONSIBILITIESProvide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. ...

  • Front Desk Supervisor

    4 weeks ago

    Denver, Colorado, United States Hyatt HouseHyatt Place Denver Downtown Full time

    FRONT DESK SUPERVISOR SUMMARY Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. RESPONSIBILITIESProvide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. ...

  • Front Desk Supervisor

    7 days ago

    Denver, Colorado, United States Hyatt HouseHyatt Place Denver Downtown Full time

    FRONT DESK SUPERVISOR SUMMARY Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. RESPONSIBILITIESProvide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. ...

  • Supervisor Front Desk

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?he Embassy Suites by Hilton Denver Downtown and Convention CenterAre you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitalityThis Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEEDTM-certified...

  • Supervisor Front Desk

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?he Embassy Suites by Hilton Denver Downtown and Convention CenterAre you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitalityThis Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEEDTM-certified...

  • Front Desk Supervisor

    15 hours ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Application open until 7/25/2024 or until position is filled.Where travel converges with the Marriott hotel experience, Brilliant Travel is the result. Similarly, our Brilliant Traveler is on a journey of enhancement: of curation and finding what defines their travels, and themselves.At the Marriott Denver Tech Center Hotel, a member of Sage...

  • Supervisor Front Desk

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?This position is open until 5/30/2024 or until filled.Pay: $25.00/hrWhy Us?The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We're a Mile from Ball Arena events, with city...

  • Supervisor Front Desk

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?This position is open until 5/30/2024 or until filled.Pay: $25.00/hrWhy Us?The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We're a Mile from Ball Arena events, with city...

  • Front Desk Supervisor

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Discover the best of Denver at Hotel Clio, Cherry Creek's Muse. Providing a connected, inspiring, andlush environment that allows guests to experience enriched hospitality through refined luxury. Join ouraward winning team and discover your place, in the heart of it all.Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for...

  • Front Desk Supervisor

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Rate Range: $ $23.00 per hourJob Close Date: June 30, 2024 or until filled$700 sign on bonusFound at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.Our personality and sense of charm— which we've been curating for...

  • Front Desk Supervisor

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Position Rate: $21.50 per hourJob Close Date: June 30, 2024 or until filledPlease provide referencesWelcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don't compromise...

  • Front Desk Supervisor

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Discover the best of Denver at Hotel Clio, Cherry Creek's Muse. Providing a connected, inspiring, andlush environment that allows guests to experience enriched hospitality through refined luxury. Join ouraward winning team and discover your place, in the heart of it all.Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for...

  • Front Desk Supervisor

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Position Rate: $21.50 per hourJob Close Date: June 30, 2024 or until filledPlease provide referencesWelcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don't compromise...

  • Front Desk Supervisor

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Rate Range: $ $23.00 per hourJob Close Date: June 30, 2024 or until filled$700 sign on bonusFound at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.Our personality and sense of charm— which we've been curating for...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    The Wingate by Wyndham Denver Airport is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    4 weeks ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    The Wingate by Wyndham Denver Airport is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    3 weeks ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    The Hampton Inn & Suites Denver Downtown is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • Front Desk Agent

    4 weeks ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    The Hampton Inn & Suites Denver Downtown is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and...

  • PM Front Desk Supervisor

    7 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Application open until 6/30/24 or until filled.For an anything-but-ordinary hotel experience, discover Moxy Denver CherryCreek. Theanimated brand combines stylish, industrial design and sociable service at an affordable price point, so that guests can save on space and splurge on experiences.Created forthe young at heart, Moxy celebrates...

  • Front Desk Agent

    4 weeks ago

    Denver, Colorado, United States Hampton Inn & Suites Denver-Downtown Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...