call center/customer support

3 days ago

Sterling Heights, Michigan, United States Spherion Full time
Urgently hiring multiple Customer Support Associates who will assist our sales team in managing customer accounts, processing purchase orders, and ensuring a smooth customer experience. The ideal candidate will be detail-oriented, proactive, and possess excellent communication skills.

Great for someone who works at Lowes or Home Depot and wants out of the retail lifestyle and crazy work schedule; yet support somewhat similar responsibilities, with a team of 5-7 others, in a upscale/casual work environment

Responsibilities:
Assist sales representatives in managing customer accounts and relationships.
Process purchase orders (POs) accurately and efficiently.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Maintain up-to-date records of customer interactions and transactions in our CRM system.
Coordinate with appropriate persons to resolve customer issues and ensure customer satisfaction.
Provide product information and support to customers.
Identify opportunities to offer products to enhance orders.
Perform other administrative tasks as needed to support the sales team.

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience in sales support or customer service within a similar industry.
Familiarity with processing purchase orders and managing customer accounts.
Ability to work collaboratively with cross-functional teams.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Ability to work in a fast paced environment.
Must be able to speak and communicate clearly in English as being on the phones is a major part of being successful in this role.

Apply now online or call to schedule an interview.

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Assist sales representatives in managing customer accounts and relationships.Process purchase orders (POs) accurately and efficiently.Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Maintain up-to-date records of customer interactions and transactions in our CRM system.Coordinate with appropriate persons to resolve customer issues and ensure customer satisfaction.Provide product information and support to customers.Identify opportunities to offer products to enhance orders.Perform other administrative tasks as needed to support the sales team.

experience

1-4 years

skills

Experience in sales support or customer service within a similar industry.Familiarity with processing purchase orders and managing customer accounts.Ability to work collaboratively with cross-functional teams.

qualifications

Ability to work in a fast paced environment.Must be able to speak and communicate clearly in English as being on the phones is a major part of being successful in this role.

education

No Degree Required

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