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Dispatcher

2 months ago

Georgetown, United States F.H. Furr Full time

Overview:

About Us:

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

A proud major player in the residential home services business for over 42 years

The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware

Why Choose Us:

Competitive compensation and benefits package

Join a dedicated support team committed to your success

Thrive in a dynamic and fast-paced work environment

Be part of a reputable company with a legacy of excellence

Opportunities for growth and advancement

What We Need:

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service

Responsibilities:

Efficiently schedule and dispatch field technicians for service calls and projects

Prioritize service requests based on urgency and location

Communicate effectively with customers to confirm appointments and provide updates

Coordinate with the team to allocate resources for emergency calls

Monitor field technicians' progress and adjust schedules as needed

Maintain accurate records of service calls and technician activities

Qualifications:

Proven experience in a dispatching or scheduling role

Strong organizational and multitasking skills

Excellent communication and customer service abilities

Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)

Ability to work in a fast-paced, deadline-driven environment

Detail-oriented and able to accurately record and relay information

Benefits:

Company-paid Medical, Dental, and Vision Insurance

401(K) Plan

Company-paid Long-Term Disability and Life Insurance policies

Short-term disability and voluntary life insurance options

Generous PTO and Vacation Plan

Opportunities for professional development and advancement

Compensation is $17 - $18 per hour with incentives

Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.

If you are a motivated and organized professional ready to take on a key role in our operation, apply today

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