Veterinary Receptionist

Job Title: Client Concierge (Veterinary Receptionist) at Chewy Vet Care

Join our team at Chewy Vet Care and be part of a revolutionary veterinary practice focused on delivering personalized and patient-centric care. Our mission is to become the most trusted destination for pet parents, offering exceptional care and support. At Chewy, we not only care about what you do, but also about your well-being. We provide excellent benefits, flexible scheduling options, and opportunities for growth and development.

• Embody the Chewy Vet Care culture by collaborating with your peers and delivering outstanding service to pet parents.
• Manage patient intakes and provide exceptional front-end client interactions.
• Assist pet parents with medical care for their pets and resolve any issues promptly.
• Utilize technology effectively, including the Practice Information Management System (PIMS).
• Follow the practice's Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Assist in managing pharmacy holdings and inventory needs.
• Participate in self-development courses and required compliance training.
• Keep workspaces clean and organized after each patient interaction.
• Perform related duties as assigned by management.
• May require weekend work and some travel.

• 1-2 years of experience in a customer-focused environment, with previous animal-related experience.
• Strong ability to connect with clients, demonstrate empathy, and show compassion.
• Excellent communication, observational, and analytical skills.
• Passion for helping people and pets with exceptional customer service.
• Ability to thrive in a fast-paced, self-starting environment.

• Standing or walking up to 80% per shift.
• Lift weights up to 50 pounds frequently and up to 70 pounds with a team lift.
• Perform various physical tasks like pushing, pulling, carrying, squatting, and kneeling.

Our pay range for the Client Concierge position is $21.00 per hour. Salary considerations are based on relevant experience, education, and work location. We offer a comprehensive benefits package including 401k, health insurance, parental leave, flexible spending accounts, and more. Team members accrue paid time off, with salaried-exempt team members having unlimited PTO. Additionally, enjoy discounts on pet insurance and various services.

Join our team at Chewy Vet Care and make a difference in the lives of pets and their owners