Student Help Desk Support Associate
4 weeks ago
The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.
Typical duties include but are not limited to:
- Provide phone support to the FGCU community
- Answer questions about hardware/software configurations.
- Remote troubleshooting.
- Help with testing of new services.
- Record work in the Help Desk ticketing system.
- Performs other job-related duties as assigned.
Required Qualifications
High school diploma or equivalent.
Experience providing excellent customer service in person and over the phone.
Basic knowledge and understanding of computer use.
Open availability Mon-Fri 7:00 am - 10:00 pm and Saturday 8:00 am - 5:00 pm
Preferred Qualifications
Previous experience in a help desk role in a higher education environment.
Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.
Knowledge, Skills, & Abilities
Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
Present a professional image in word, action and attire.
Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
-
Student Nurse Apprentice
2 days ago
Fort Myers, Florida, United States Lee Health Full timeLocation:Lee Health hospital campusesDepartment: VariableWork Type: PRN - non benefitedShift:Shift 1 (7:00am - 7:30pm) and Shift 3 (7:00pm - 7:30am)Minimum to Midpoint Pay Rate:$18.75 / hourSummaryProvides patient care duties under the guidance and direction of the Registered Nurse. Responsible for implementing components of the plan of care through the...
-
Student Worker
2 days ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryStudent Worker employment is an invaluable opportunity for students to develop career competencies and build community while working to meet educational expenses. We offer part-time employment as both federal Work-Study and non-Work-Study employment. FGCU offers a variety of student employment experiences across many academic and administrative...
-
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryStudent worker positions play an integral role within the Office of Housing & Residence Life and within the lives of our residents. Students who are selected to assume this leadership role will have significant, focused responsibility for functions in an assigned area. We offer part-time employment as both federal Work-Study and non-Work-Study...
-
Building Access Student Assistant
1 month ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryThe Building Access Student Assistant in the Physical Plant Work Management Center provides customer service to faculty, staff and students. With the guidance of the Building Access coordinator, will help process and update annual department key audit data and access, signs out keys and other sensitive information. General office data entry,...
-
Front Desk Associate
2 days ago
Fort Lauderdale, Florida, United States teamworkonline Full timeThe Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the...
-
Fort Myers, Florida, United States Lee Health Full timeAre you a current High School Medical Academy student looking to start your CNA career? Are you interested in providing compassionate care under the supervision of our best in class clinical teams? Then look no further...Lee Health has an opportunity for you Whether you have already received your CNA certification, or are looking to obtain one, we have got...
-
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryThis Postdoctoral Research Associate will provide an excellent opportunity for an early career researcher to work collaboratively with a FGCU scientist and agency collaborators using molecular approaches (metagenomics, metatranscriptomics and phylogenetics), to understanding the Cyanobacterial phycobiome, responses of to nutrient addition and HAB...
-
Manager Nursing Professional Development
1 month ago
Fort Myers, Florida, United States Lee Health Full timeLocation:Medical Plaza One -9800 S Healthpark DriveFort Myers FL 33908Department: LPG Ambulatory Nursing AdministrationWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$ $56.83 / hourSummaryLee Physician Group is seeking an experienced clinical leader to join their Clinical Education Department in the role of Manager...
-
Associate Director, Supply Chain
1 month ago
Fort Myers, Florida, United States Civica Rx Full timeJob Description: The Associate Director, Supply Chain is responsible for managing procurement and planning activities for the Civica Petersburg manufacturing site, along with supporting the relationship and flow of product from Civica CMOs (contract manufacturing organizations) and private label distribution (PLD) partners.This includes acting as the main...
-
Digital Media Design, Adjunct
1 month ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryFlorida Gulf Coast University is a comprehensive university dedicated to quality education, research, and service. All Faculty members are expected to be excellent teachers, to be responsive to changing professional needs; to be committed to innovative delivery of instruction resulting in improved student learning; to be committed to effective use...
-
Journalism, Adjunct Faculty
4 weeks ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryFlorida Gulf Coast University is a comprehensive university dedicated to quality education, research, and service. All Faculty are expected to be excellent teachers, responsive to changing professional needs; committed to innovative delivery of instruction resulting in improved student learning; committed to effective use of technology including...
-
Associate Designer, Bottoms
4 weeks ago
Fort Myers, Florida, United States White House Black Market Full timeWith approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...
-
associate merchant
1 month ago
Fort Myers, Florida, United States Chico's FAS, Inc. Full timeWith approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...
-
Art, Adjunct Faculty
4 weeks ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryAdjunct instructors instruct students, participate in appropriate curricular and co-curricular assignments and functions, and perform the necessary administrative obligations.Job DescriptionTypical duties include but not limited to:Plans and teaches courses in assigned course.Prepares syllabi, instruction materials, coordinates lectures, tests,...
-
Civil Engineering, Adjunct Faculty
1 week ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryAdjunct instructors instruct students, participate in appropriate curricular and co-curricular assignments and functions, and perform the necessary administrative obligations.Job DescriptionTypical duties include but are not limited to:Plans and teaches classes in assigned course.Prepares syllabi, instruction materials, coordinates lectures,...
-
associate merchant, jewelry
7 days ago
Fort Myers, Florida, United States Chico's FAS, Inc. Full timeWith approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...
-
OPS Advising Assistant
4 weeks ago
Fort Myers, Florida, United States Florida Gulf Coast University Full timeJob SummaryThe OPS Advising Assistant supports various University Advising Services units by advising students concerning their academic plans and progress, academic schedule, choice of major, and other academic activities and career goals, to assist the students in making decisions concerning personal educational goals leading to graduation.Job...
-
Certified Nursing Assistant Advanced
2 days ago
Fort Myers, Florida, United States Lee Health Full timeLocation:Gulf Coast Medical Center Doctor's WayFort Myers FL 33912Department: SPCUWork Type: Part TimeShift: Shift 1/7:00:00 AM to 7:30:00 PMMinimum to Midpoint Pay Rate:$ $18.75 / hourSummaryProvides patient care duties under the guidance and direction of the nurse. Responsible for implementing components of the plan of care through the...
-
Associate Claims Representative
1 month ago
Fort Myers, Florida, United States Auto - Owners Insurance Full timeA career at Auto-Owners is challenging and rewarding.Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team.This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution.Meet and...
-
Certified Nursing Assistant Advanced
2 days ago
Fort Myers, Florida, United States Lee Health Full timeLocation:Gulf Coast Medical Center Doctor's WayFort Myers FL 33912Department: Peri-Anesthesia Care UnitWork Type: Full TimeShift: Shift 2nd/1:00:00 PM to 9:30:00 PMMinimum to Midpoint Pay Rate:$ $18.75 / hourBEST QUALIFIED CANDIDATES HAVE TWO YEARS OF CURRENT WORK EXPERIENCE AS A CNA IN A HOSPITAL SETTING WITH ADVANCED SKILLS. SURIGICAL, OPERATING ROOM OR...