Medical Support Assistant
1 month ago
This position is responsible for a wide range of assignments and provides administrative support to the Caregiver Support Program (CSP) within the Social Work Department.
Duties may include, but are not limited to:
Supports clinics regarding clinic profile management.
Collects and updates demographic information from Veterans, family members and other eligible patients.
Prepares correspondence and memos as needed.
Screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.
Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.Follows procedures regarding Community Care referrals.
Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Additional duties specific to the Social Work DepartmentStrong skillset with Microsoft Office functions, such as Excel and Word.
Monitoring data in various IT systems, and organizing routine reports for the Caregiver Support Program.
Strong customer service skills, ability to field questions and direct customers to the right point of contact.
Strong organization skills, ability to manage multiple tasks/projects at once, adhere to deadlines and support program metrics.
Detail-oriented to ensure program mailings, correspondence and taskings are complete within required timeframes.
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