Host(ess) - One World Observatory

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City's signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Restaurant Host is responsible for welcoming and warmly greeting guests on arrival, answering telephone calls at the Host Stand, taking reservations, and managing the efficient and timely seating of our guests to a table that best serves their wishes. The role reports to the Food & Beverage Manager.

ESSENTIAL FUNCTIONS

• Practice safe work habits and follow all safety policies and procedures and regulations
• Warmly and graciously greet all guests upon arrival
• Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information
• Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times
• Explain the restaurant concept to guests
• Record guest names and number of people in party when immediate seating is unavailable
• Be knowledgeable about the floor plan, server station assignments, and table numbers
• Provide guests with estimated wait times
• Always maintain a professional, courteous attitude when confronted with hostile or impatient guests
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations
• Offer guests menus and inform them of their server's name
• Inspect tables for proper presentation and completeness
• Relay messages to servers and bus-persons as needed
• Relay guest comments or suggestions to the manager on duty
• Maintain supplies at the host stand
• Clean menus of food and/or stains
• Keep work area, including storage areas, clean and organized
• Perform general cleaning and sanitizing tasks to adhere to health and safety standards
• Attend mandatory meetings
• Thank guests as they leave and invite them to return
• Complete other duties as assigned by leadership

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least one year experience in the food and beverage industry
• Fluency in multiple languages
• Must be personable, friendly and welcoming
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift
• Knowledgeable of electronic reservation systems (preferably OpenTable)
• Great communication and customer service skills
• Ability to maintain personal hygiene and a well-groomed appearance per appearance policy
• Ability to work independently or in a team during set up and execution of service
• Willingness and drive to exceed guest expectations
• Ability to effectively listen and take direction/instruction
• Ability to effectively communicate with team and guests
• Excellent knowledge of food and beverage preparation and service standards
• Ability to handle challenges (including anticipating, preventing, identifying and solving as necessary)
• Ability to lift up to 10lbs on an occasional basis

COMPENSATION

$20.00/hour + generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

• 2 year(s): Time spent in like or similar role
• 1 year(s): Prior experience with OpenTable (preferred), Resy, or any other reservation system in a high volume, fine dining restaurant

• High School or better

• Time Management
• Team Work
• Customer Service
• Communication

• Foreign Language - Spanish

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

• Innovative: Consistently introduces new ideas and demonstrates original thinking

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility