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Director - Clinical Operations

3 months ago

Shoreview, Minnesota, United States Ecumen Full time

Director - Clinical Operations

Ecumen is hiring a Director - Clinical Operations to join our team. Ecumen offers an extremely competitive benefits package that includes great 401K matching and health savings account (HSA) programs. You'll also enjoy the convenience and flexibility of working remote.

The Director - Clinical Operations is responsible for providing positive leadership for the planning, development and evaluation of health care and related services offered to residents and clients throughout Ecumen. This position is a clinical expert who assists community leaders to provide exemplary care to those we serve while maintaining regulatory compliance and achieving organizational goals.

About Us:

Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota's 8th largest senior living provider, we continue to advocate for those we serve. Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.

Essential Job Responsibilities:

  • Responsible for providing guidance to community and organizational leaders to continually improve Ecumen's standards of clinical care and quality through the utilization of evidence-based practice, clinical expertise, and ethical decision-making skills. Identifies areas of improvement, monitors progress toward goals, and supports a culture of accountability.
  • Collaborates with community leaders and service line partners to develop plans and set benchmarks that will promote achievement of organizational goals. Regularly connects with community leaders and visits assigned communities to educate team members, audit clinical procedures, monitor compliance, reinforce best practices, and verify internal and external reporting practices are upheld.
  • Participates in proactively preparing communities for regulatory surveys and investigations. Supports the interdisciplinary team during regulatory visits, collaborates on the development of plans of correction and monitors progress toward achieving compliance.
  • Leads and develops a clinical support team. Participates in candidate selection, ensures training requirements are complete and current, fosters a culture of engagement, and manages performance effectively.
  • Develops, reviews, and revises clinical policies and procedures to ensure that Ecumen's methods reflect current standards of practice and regulatory requirements. Assists with training team members on policies and supports implementation of standard operating procedures in Ecumen communities. Accountable for ensuring community practices are aligned with Ecumen standards.
  • Acts as an Ecumen champion for Quality Assurance and Performance Improvement (QAPI) and quality management activities. Ensures that Ecumen is providing high quality care to clients by monitoring quality measures, key performance indicators, and other operational metrics.
  • Participates in the hiring process for Clinical Leaders within Ecumen communities. Assists in onboarding and assimilation of new clinical leaders and serves as a mentor. Provides resources, tools, and education to health care professionals to help build strong leaders and promote team member engagement.
  • Serves as a Subject Matter Expert regarding Ecumen's standard for delivering services to clients with dementia and Alzheimer's. Assists community clinical leaders to collaborate with providers, life enrichment professionals, and family members to provide person-centered care, support, and services.

Director - Clinical Operations Minimum Required Qualifications:

  • Bachelor's degree in nursing
  • Five years' experience in senior healthcare
  • Three years leadership experience
  • Minnesota Registered Nurse; ability to obtain licensure in assigned states. Must keep licensure current and in good standing
  • Licensed Assisted Living Director in MN or the ability to obtain within 1 year
  • Current valid driver's license and proof of vehicle insurance
  • Ability to communicate effectively, both verbally and in writing
  • Proficient use of electronic health records systems, software programs, and Microsoft Office Suite
  • Working knowledge of Federal and State Regulations related across healthcare delivery models within senior services.
  • Working knowledge of quality indicators and measures across healthcare delivery models within senior services.
  • Budget management experience
  • Strong leadership and interpersonal skills.
  • Ability to travel up to 75% of the time

Preferred Qualifications:

  • Master's degree in nursing
  • Five or more years of experience in senior healthcare leadership
  • Experience in home care and/or hospice; understanding of state, federal and other insurance reimbursement programs.
  • Multi-site leadership and/or new development/setup experience.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Equal Opportunity Employer: Minority/Female/Disability/Veteran