Bilingual (Spanish) Account Verification Specialist - Now Hiring

2 weeks ago


Dallas, Texas, United States Brinks Home Full time
Description

Brinks HomeTM leads the way in the smart security sector, safeguarding millions of individuals in the U.S., Canada, and Puerto Rico. Our top-tier protection comes with exceptional customer service and highly skilled professionals.

We are dedicated to delivering the best for our customers and fostering a positive atmosphere for our team. Our culture thrives on innovation, creativity, and authenticity. Join our collaborative team, committed to providing top-notch security for life.

Position Overview:

Currently, we are looking for a Bilingual (Spanish) Account Verification Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This role involves conducting various outbound dialing campaigns to connect with Brink's customers, including contacting potential customers, carrying out Quality Assurance Surveys, providing system updates, and verifying information.

Key Responsibilities:

  • Conduct outbound phone surveys with potential customers to assess satisfaction levels, verify essential information, and collect specific data.
  • Maintain a standard rate of dials per hour.
  • Analyze information to determine account purchase recommendations.
  • Verify and process specific information through calls, following established guidelines.
  • Enter data into MAS for Retention department.
  • Research to address problems or acquire missing information.
  • Elevate nonstandard issues to Sr. Agent III or Lead Agent.
  • Address basic escalation matters when encountering negative feedback during surveys.
  • Proactively enhance team and organizational performance.

Requirements:

  • Minimum 1 year of call center experience.
  • Typing speed of at least 30 words per minute.
  • Excellent telephone etiquette.
  • Strong spelling and grammar skills.
  • Ability to multitask and manage multiple projects.

Benefits:

  • Brinks Home offers a comprehensive benefits package, including:
    • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education.

Brinks Home provides equal opportunities for all employees and applicants, promoting a work environment free from discrimination and harassment based on various characteristics.



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