Current jobs related to Supervisor, Customer Service - Bismarck, North Dakota - Evolent Health

  • Food Service Supervisor

    4 weeks ago

    Bismarck, North Dakota, United States Coffee Cup Fuel Stop Full time

    Food Service Supervisor Job DescriptionWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at Coffee Cup Fuel Stop. As a Food Service Supervisor, you will be responsible for directing the daily operations of our food service area, ensuring compliance with company standards, and providing exceptional customer service.Key...

  • Retail Customer Service Team Lead

    3 weeks ago

    Bismarck, North Dakota, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store.Key ResponsibilitiesCreates a positive...

  • Supervisor of Nutrition Services

    1 month ago

    Bismarck, North Dakota, United States Good Samaritan Society Full time

    Job SummaryAs a Supervisor of Nutrition and Food Services, you will be responsible for overseeing the quality of performance for employees on your team. You will assist with interviewing, hiring, counseling, disciplining, and performance reviews according to healthcare organization requirements. You will also assist in the training of new staff members and...

  • Supervisor of Nutrition Services

    4 weeks ago

    Bismarck, North Dakota, United States Good Samaritan Society Full time

    Job SummaryAs a Supervisor of Nutrition and Food Services, you will be responsible for overseeing the quality of performance for employees on your team. You will assist with interviewing, hiring, counseling, disciplining, and performance reviews according to healthcare organization requirements. You will also assist in the training of new staff members and...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent customer service and support to customers in a retail store...

  • Customer Service Representative

    2 months ago

    Bismarck, North Dakota, United States Family Fare Full time

    Job SummaryThis role is responsible for providing exceptional customer service in a fast-paced retail environment. As a Customer Service Representative, you will be the face of Family Fare, interacting with customers, answering their questions, and resolving any issues they may have.Key ResponsibilitiesCustomer Service: Provide courteous and professional...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Customer Service Representative OpportunityWe are seeking a qualified customer service oriented team member to join our team at our South 3rd Street location in Bismarck, North Dakota. As a customer service representative, you will be responsible for providing quality food service at affordable prices to our valued customers.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Customer Service Team MemberWe are seeking a qualified customer service oriented team member to join our team at Taco John's in Bismarck, North Dakota. Our ideal candidate is an experienced people-person with customer service skills, driven by integrity to provide quality services.Key Responsibilities:Provide exceptional customer service to our guestsWork...

  • Customer Service Representative

    1 month ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Job OpportunityWe are seeking a qualified customer service oriented team member to join our team at Taco John's in Bismarck, North Dakota.About the RoleWe are looking for an experienced and outgoing individual with excellent customer service skills to provide quality service to our customers.Key ResponsibilitiesProvide exceptional customer service to ensure...

  • Customer Service Representative

    4 weeks ago

    Bismarck, North Dakota, United States Michael's Inc Full time

    Customer Service RepresentativeAt Michaels, we're looking for a Customer Service Representative to join our team. As a key member of our sales floor, you'll be responsible for providing exceptional customer service, helping customers find what they're looking for, and ensuring a fast and friendly checkout experience.Key Responsibilities:Deliver friendly and...

  • Customer Service Representative

    2 months ago

    Bismarck, North Dakota, United States Shane Splonskowski Agency Inc Full time

    Job OverviewThe Shane Splonskowski Agency Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our agency, you will be responsible for providing exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    1 month ago

    Bismarck, North Dakota, United States Aramark Uniform Services Full time

    Job SummaryAramark Uniform Services is seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for providing route relief on delivery routes, communicating with customer service representatives, and creating and maintaining route relief schedules.Key...

  • Customer Service Representative

    1 month ago

    Bismarck, North Dakota, United States Circle K Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Taco John's - A Great Place to Work At Taco John's, we're passionate about serving our customers with quality food and excellent service. **About the Role:** We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our team, you will be responsible for providing exceptional...

  • Supervisor of Nutrition Services

    3 weeks ago

    Bismarck, North Dakota, United States Good Samaritan Society Full time

    Job SummaryAs a key member of our team, the Supervisor of Nutrition and Food Services will be responsible for overseeing the quality of performance for employees on their team. This includes assisting with interviewing, hiring, counseling, disciplining, and performance reviews, as well as training new staff members and developing existing staff members. The...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member at our South 3rd Street location in Bismarck, North Dakota.As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and building strong...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States Domino's Pizza LLC Full time

    About the JobWe're on the hunt for talented individuals to join our dynamic team at Domino's Pizza LLC. As a customer service representative, you'll be the face of our brand, providing top-notch service to our customers and ensuring their satisfaction with every interaction.Key ResponsibilitiesProvide exceptional customer service through phone, email, and...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team at Taco John's in Bismarck, North Dakota.As a Customer Service Team Member, you will be responsible for providing exceptional service to our customers, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key responsibilities...

  • Customer Service Representative

    2 weeks ago

    Bismarck, North Dakota, United States DAC Foods, Inc. - Taco Johns Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member at our South 3rd Street location in Bismarck, North Dakota.As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience, and promoting our...

  • Customer Service Representative

    1 month ago

    Bismarck, North Dakota, United States Family Fare Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Family Fare. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

Supervisor, Customer Service

5 months ago

Bismarck, North Dakota, United States Evolent Health Full time

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You'll Be Doing:

Our Supervisor, Customer Service is a key member of our Customer Service Organization (CSO) team. This individual will be responsible for leading staff in a matrix environment to ensure the team delivers the highest possible quality service to our Health Plan partners, including members, providers, and other constituents. This position will lead the team in achieving and maintaining service levels and customer experience, understanding that service has a direct impact on plan performance.

Collaboration Opportunities:

  • Supervisor's work directly with our Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their representatives. Collaboration can enhance overall team performance, improve customer satisfaction, and contribute to the success of the organization.

What You Will Be Doing:

  • Supervisor provides direct supervision to a team of Customer Services team members ensuring the team handles all customer inquiries in a timely, professional, and courteous manner, including phone calls or correspondence regarding benefit, eligibility, and all other inquiries and requests as well as proper intake and handling of complaints/grievances.
  • This position is responsible for leading customer service agents in all day-to-day activities to consistently meet established customer service/contact center service levels/metrics, schedule adherence and quality standards related to phone and non-phone work by monitoring activities such as live calls, recorded calls, queues, dashboards, and other performance management tools.
  • Partnering with the Training and Development Department regarding training needs of new and/or current Customer Service team members; ensuring the team receives timely and effective staff training.
  • Monitors, develops, and coaches the team by conducting QA, performance evaluations and reviews on customer service staff; provides timely feedback on a monthly, quarterly, bi-annual, and/or annual basis; drives performance by providing direct, consistent feedback and direction on performance in a timely manner to ensure continued productivity and quality standards are met.
  • Handles escalated service issues, including "request for supervisor/manager" calls; review and respond to complex issues and questions.
  • Maintain and monitor departmental performance standards and reports; review and analyze weekly and monthly department performance reports; address performance issues and implement needed interventions and coaching individual employee performance to meet and exceed production and quality metrics.
  • Responsible for staying current and maintaining a working knowledge/understanding of the health plan related guidelines, processes, and protocols, including program audit requirements and ensure that adequate in-service education is available to staff.
  • Provide management with overall status reports, including any issues that may impact the organization; take timely corrective action and follow-up to ensure these are in alignment with performance measurements.
  • Serve on various committees, participate in designated cross department work group and attends required meetings.

Qualifications Required and Preferred:

  • Associates degree or equivalent years of work experience; or working towards Associates Degree in healthcare, business or healthcare related field - Required
  • 2-4 years' experience with customer service/call center operations within a managed care organization, health plan, or third-party administrator - Required
  • 2-4 years of supervisory or equivalent experience supporting customer service, call center or related departments - Required
  • Ability to work and supervise team members remotely and support EVH customers in varying time zones - Required
  • Ability to learn computer software system, work with an ACD phone system, and use software to perform job - Required
  • Ability to maintain pleasant demeanor when dealing with difficult calls - Required
  • Ability to multi-task to complete calls and serve customers - Required
  • Excellent written and oral communication & presentation skills - Required
  • Demonstrated exceptional active listening and communications skills – Required
  • Bachelor's degree in healthcare, business, or healthcare related field - Preferred
  • 5-8 years' experience with customer service/call center operations within a managed care organization, health plan, or third-party administrator - Preferred
  • 10+ years of progressive management/supervisory experience supporting customer service, call center or related departments - Preferred
  • Extensive experience with operations, service, and process engineering implementations - Preferred
  • Entrepreneurial mindset geared toward the creation, execution and continuous improvement of health plan operations and implementations - Preferred
  • Bi-lingual in Spanish and English - Preferred

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact for further assistance.

The expected base salary/wage range for this position is $50-55k. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit

For more insights about Evolent Health, click on Life At Evolent ) to learn more