Patient Advocate

1 month ago

Minneapolis, Minnesota, United States MNGI Digestive Health Full time

Job Purpose: Responsible for obtaining Prior Authorizations for IBD Biologic Medications and other high dollar procedures and implement and maintain patient payment assistance programs associated with the treatments. The starting rate of pay for this position is between $ $24.89/hour. Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience and education. In addition to this base salary, employees may be eligible for a bonus based on completing company, department and individual goals. This position would be eligible for medical, dental and vision insurance, 401(K) with company match and profit sharing, generous paid days off, and paid parental leave.

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Identify preauthorization or referral requirements and the corresponding processes to assure compliance.
  • Research and identify payment policies from applicable insurance carriers as they relate to the specific specialty treatments, procedures, and programs prescribed to patient.
  • Initiate communication with patients with a focus on patient financial obligations and available financial assistance programs if needed.
  • Provide patient-focused education and counseling to maximize the patient benefits and assure timely payment for services.
  • Collaborate with internal departments to identify and implement process improvements to the patient financial experience.
  • Serve as a resource to project teams to assure efficient and effective billing and collection practices for new programs.
  • Research best practices related to collections and patient financial communication from similar organizations and evaluate efficacy for MNGI.
  • Utilize a data driven approach to identify issues and improve process efficiency while providing ongoing reporting that validates the success of the program.
  • Establish and foster relationships with vendors to allow access to programs, data, and other opportunities for collaboration.
  • Any and all other duties as assigned

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements: High school diploma or GED required. Associates or Bachelor's degree is preferred. Must have at least two years experience in a health care or medical office setting.

Certifications/Licenses: None required.

Knowledge, Skills and Abilities:

Working knowledge of:

  • Microsoft Office applications
  • NextGen (Electronic Medical Record and Practice Management system) and related software preferred
  • Insurance payers preferred

Skills:

  • Compassionate patient care
  • Active listening
  • Problem solve, prioritization, and critical thinking
  • Attention to detail and organization

Ability to:

  • Multitask
  • Communicate effectively verbally and in writing
  • Work independently as well as in a team environment
  • Type proficiently and accurately

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring - "We are caring people caring for people". All caregivers should reflect our core values:

  • Compassion: being empathetic and considerate of the needs of our patients and caregivers
  • Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
  • Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Qualifications

Experience
2 years: Health care or medical office experience (preferred)

Minnesota Gastroenterology, P.A. is an EEO/AA employer: women, minorities, the disabled and veterans are encouraged to apply.

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