Assistant Director of Food

2 months ago

Brockton, Massachusetts, United States Saint John's Resort Full time

Job Description

Join Saint John's Resort as the Assistant Director of Food & Beverage - Banquets and be part of an extraordinary transformation at our historic property. This is a unique opportunity to lead our Luxury banquet and event facilities during an exciting period of expansion and renovation. You will play a pivotal role in delivering 5-star experiences, developing staff, and supporting the growth of our event spaces. Saint John's Resort is not only a premier destination with luxurious amenities but also a property with a charitable mission. As part of the Pulte Family Foundation's "Humanitarian Hotels" strategy, 100% of our net profits are donated to educational and humanitarian initiatives. Join us and contribute to unforgettable guest experiences while making a positive impact on the community and beyond

Requirements:

The ideal candidate will have an outgoing, energetic, and service oriented personality. At least five years of progressive food and beverage leadership with a critical discipline in high end banquet and event facilities.

Responsibilities include but are not limited to:

Financially responsible for P&L analysis, inventory controls, maintaining labor, and controllable expenses to budget.
Upholds the standards of the banquet and event experience to reflect a 4-star/diamond expectation.
Develops and maintains strong relationships with guests and staff alike, ensuring that all event guests receive an experience that exceeds expectations.
Interviews, hires, trains, and develops supervisors and managers to meet quality and productivity standards.
Ensures training programs and manuals across the department are up-to-date and reflect current standards.
Monitors guest survey and social platform scores, and drives Root Cause Analysis and Corrective Action Plans for underperforming areas.
Provides support to Banquet Managers/Supervisors/Captains in the event spaces by overseeing processes and ensuring they are following correct procedures and helping with coverage when necessary.
Participating in BEO/resume/brainstorming meetings and other communication with other departments in the resort to ensure seamless transition from planning to execution.
Assist in the expansion of the event space in the resort, including food/beverage menu collaboration and development, training programs, staffing models, and SOPs.
Assist in upkeeping a unique beverage program in the event space to cater to our diverse clientele.
Create and maintain a positive culture amongst the team within the department so associates feel heard and supported at every level.
Embraces and practices BHP Trait's of a Leader.
Additionally: Must be able to read, write, and speak fluent English.
Must be able to work evenings, weekends, and holidays.
Excellent phone etiquette and communications skills.
Must have professional appearance and attitude.
Excellent problem-solving skills.
Must have strong follow through and attention to detail.
Must possess skills to multi-task in a fast-paced environment.
In return, we offer a comprehensive benefits package including monthly Health & Wellness reimbursements, 8-weeks paid Parental Leave, $175 monthly Childcare Assistance, and more Saint John's Resort is more than just a workplace About Saint John's Resort

Saint John's Resort, the premier resort destination in Detroit features 200 acres of luscious grounds, 118 luxurious hotel rooms, three bars and restaurants – upscale FIVE Steakhouse, The Wine Grotto, and Doyles Pub, and more than 50,000 square feet of unique event and wedding space. With a rich history that dates back to the late 1940s, Saint John's Resort originally opened its doors as a seminary. After more than 40 years, the seminary closed, and it was re-opened in the late 90s as a retreat center for youth and families, before converting to a conference center and hotel. In 2021, the Pulte Family Charitable Foundation acquired the Inn at St. John's and began converting it into what it is now – Saint John's Resort. Undergoing a multi-million-dollar renovation, the property will open an additional 50,000 square feet of meeting space along with a new 18-hole championship golf course, seven-hole Par 3 course, and two-acre putting course. The resort is part of the Pulte Family Foundation's "Humanitarian Hotels" strategy – undertaking initiatives for employees, guests, and their communities that represent the Foundation's mission of serving those in need. Additionally, 100% of the net profits from the resort are donated to educational and humanitarian initiatives from Metro Detroit and around the globe.

Source: Hospitality Online

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