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Michael Kors Women's Specialist
4 months ago
The Selling Specialist is a role designed primarily to serve customers on the sales floor, while also focusing on "interruptible" tasks, like recovery and fitting room maintenance. This person seeks out customers, answers their questions and assists them as needed.
Job Functions
Providing Excellent Customer Service:
- Proactive greeting and engaging customers warmly and with a smile.
- Impact sales both by helping and pleasing customers and by employing high-level selling skills.
Demonstrating Initiative:
- Meet or exceed solicitation goal for Belk Rewards Credit Card program.
- Meet or exceed clientele goals, where applicable.
- Understand store assortment (for assigned department), in addition to inventory available at other stores and on
Focusing on Results:
- Meet or exceed sales goals.
- Increase units sold per transaction by recommending products to customers.
- Identify and reduce shrinkage in area.
- Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
- Maintain floor and stock areas consistent with store standards.
- Follow procedures for all systems including counts, markdowns, and inventory control.
- Comply with policies and procedures in the associate handbook.
- Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
- Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.
Position Contribution Level:
Intermediate Level
Minimum Education & Experience:
• No education requirement
• Experience in retail preferred.
Knowledge & Skills
• Excellent communication skills.
• Ability to use and learn industry technology preferred.
Physical
• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment
• Hand manipulation to remove sensor tags
• Ability to push / pull pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
Supervisor
Sales Team Manager
Supervises
N/A
