ServiceNow Developer

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

As a ServiceNow Developer, you will drive engineering best practices and integrate parallel work streams. You will implement innovative solutions such as process improvements and cultural changes across diverse teams. You will be responsible for the end-to-end feature release process, ensuring operational excellence through meticulous management of alarms, monitoring, telemetry, and comprehensive documentation. Balancing short and long-term technical needs, you will produce secure, efficient, and maintainable code that adheres to industry standards. Your ability to communicate technical designs and decisions clearly and effectively will be crucial, as you lead by example in developing automation tools to optimize day-to-day operations. Mastery of the internal ServiceNow environment, including database layers, will empower you to provide technical leadership and mentorship, fostering best practices within our organization.

Duties and Responsibilities:

• Drive adoption of engineering best practices and effectively integrate parallel work streams.
• Implement non-technical solutions such as process improvements and cultural changes across multiple teams.
• Manage end-to-end feature release processes, ensuring operational excellence with alarms, monitoring, telemetry, documentation, and retrospective/RCA processes.
• Balance short and long-term technical needs, producing secure, efficient, and maintainable code that meets industry standards.
• Communicate technical designs and decisions clearly and effectively.
• Develop automation tools to optimize day-to-day operations.
• Master the internal ServiceNow environment, including database layers.
• Provide technical leadership and mentorship to promote best practices.
• Design, configure, and deploy new application modules, workflows, and catalog requests on ServiceNow.
• Customize ServiceNow solutions, including screen tailoring, workflow administration, report setup, data imports, custom scripting, and integrations with third-party software.
• Create and automate integrations using APIs and data integration processes between ServiceNow and other services.
• Maintain Service Catalog Items and Knowledge Bases effectively.
• Collaborate with IT Service Management Team and key stakeholders to understand and meet business requirements.
• Architect integrations with LDAP, Single Sign-on, Mid server, Web-services, Email, and other technologies within ServiceNow.
• Participate in scaling ServiceNow applications for future growth.
• Perform technical configurations, maintenance, and housekeeping tasks.
• Ensure application security and data integrity within ServiceNow.
• Troubleshoot technical issues related to ServiceNow configuration.
• Identify and implement opportunities for platform improvements.
• Apply strategic thinking to design scalable solutions effectively.
• Maintain compliance with Inovalon's policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• At least 5 years of ServiceNow development in enterprise environments.
• 5+ years' experience with relational databases, including development and performance optimization.
• Experience in HTML, Angular, and JavaScript.
• Deep knowledge of SQL, AJAX, JSON, XML, CSS, REST/SOAP, and JavaScript.
• Proficiency with customizing, administering, and configuring ServiceNow.
• Expertise in Service Catalog and Service Portal within ServiceNow.
• Experience with code versioning tools like Git, Serena, SVN.
• Familiarity with Agile methodology and ability to manage sprints and stories in hybrid environments.
• Hands-on experience with Utah and Washington, DC releases of ServiceNow (preferred).
• Proven track record integrating ServiceNow with other applications.
• Ability to plan resource requirements from high-level specifications.
• Strong communication skills, both verbal and written.

Education:

• Bachelor's degree in Computer Science, Software Engineering or Information Technology
  
  

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time) Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this