Advanced Medical Support Assistant

2 days ago

Findlay, Ohio, United States Veterans Health Administration Full time

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such
as consults, tests, etc.).

Some of the major duties of this position include, and are not limited to:

Participating in team huddles and team meetings to manage and plan patient care; setting
priorities and deadlines

Adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.

Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
Managing electronic wait list to verify and validate accuracy and resolve issues.
Participating and providing input in problem solving on operational issues or procedures in team meetings.
Performing administrative follow up actions.
Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
Evaluating patient information and clinic schedule lists to determine whether patient is vested
Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention
of the provider.

Work Schedule:
Primarily Monday through Friday (schedule to be discussed during interviews).

Telework
:
Not Available

.

Virtual:
This is not a virtual position.

Functional Statement #

: 92306A

Relocation/Recruitment Incentives
:
Not Authorized.

Permanent Change of Station (PCS):
Not Authorized.

Fi

nancial Disclosure Report:
Not Required.

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