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Support Services Team lead

3 months ago

Burlington, Vermont, United States Labcorp Full time

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Team Leader to join our team in Burlington NC. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: -Improving Health, Improving Lives.

The Support Services Team Lead functions/acts as a work leader in the Support Services department in the Lab to coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration.

The schedule for this position will be: Third shift, Monday-Friday , 11:00p-7:30am.

Job Duties/Responsibilities:

  • Functions/acts as a work leader in the Support Services department
  • Coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals.
  • Data entry, results transmissions, customer services, switchboard, and administration.
  • Responsible for reviewing and assigning work.
  • Researches, troubleshoots, and follows-up on customer inquiries and problems.
  • Troubleshoots and assists department employees in resolving problems.
  • Keeps supervisor informed.
  • Trains employees and performs administrative duties as assigned by Supervisor.
  • Knowledge of office equipment and computer experience required.
  • Thorough knowledge of Customer Services procedures and operations Inventory management.

Requirements:

  • High School Diploma or equivalent.
  • 2-5 years of experience in a customer service or call center role.
  • 5 years of Accessioning experience preferred.
  • Supervisory and/or lead experience preferred Strong computer skills with knowledge of Microsoft Office and Outlook Data entry skills.
  • Must be able to work in a team oriented and fast paced environment

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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