Manager, Technical Account Management

3 weeks ago

New York, New York, United States Stripe Full time

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations.

What you'll do

Stripe is looking for a US-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes who are motivated to improve the experience for our paid users. This manager's day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.

Responsibilities

  • Define the strategy and future of Technical Account Management (TAM) for a new, high-growth, velocity segment within Stripe, partnering with GTM, Product, and Reactive Support partners
  • Scale the team globally as the demand increases
  • Guide your team and the TAM organization to deliver incredible services experiences, grow services revenue and contribute to strategic programs
  • Ensure that team members are happy, effective, and growing in their career and user work
  • Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance
  • Analyze data from user feedback and experiences to drive efficiency and build quality
  • Be an advocate for Stripe users and champion for users needs internally
  • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion and empowerment
  • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 15+ years of experience leading technical client services or technical account management teams and programs
  • 10+ years of people management experience (managers and individual contributors)
  • Experience in forming and growing highly effective teams in emerging or uncharted lines of business
  • Excellent written and verbal communication skills
  • An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example

Preferred qualifications

  • Experience with fintech SaaS products
  • Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
  • Proven ability to scale a technical services or technical support team in a high-growth environment

  • Technical Account Manager

    1 week ago

    New York, New York, United States Agility Talent Full time

    Our client is the world's first fully algorithmic re-pricing platform. Offering e-commerce marketplace sellers a cloud-based solution to keep their prices competitive and maximize profitability.The platforms technology is self-learning, improving algorithms and checking competitive offerings of products every hour, adjusting prices in real-time based on the...

  • Technical Account Manager

    1 week ago

    New York, New York, United States Retool Full time

    WHY WE'RE LOOKING FOR YOU:Over the past year, our business has been expanding at breakneck speed and we've been taking on more, and larger, customers. We're looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the...

  • Technical Account Manager

    1 month ago

    New York, New York, United States Kustomer Full time

    About KustomerKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and...

  • Technical Account Manager

    4 weeks ago

    New York, New York, United States Kustomer Full time

    About KustomerKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and...

  • Technical Accounting, Senior Manager

    2 months ago

    New York, New York, United States Wella Full time

    Position Title: Technical Accounting & External Reporting Senior ManagerLocation: New York City, New York, USAReports to: Director Technical Accounting & External ReportingDirect Reports: N/AScope / Brands: Global ABOUT THE WELLA COMPANYTogether, WE enable individuals to look, feel, and be their true selves.Wella Company is one of the world's leading beauty...

  • Technical Accounting, Senior Manager

    4 weeks ago

    New York, New York, United States Wella Full time

    Position Title: Technical Accounting & External Reporting Senior ManagerLocation: New York City, New York, USAReports to: Director Technical Accounting & External ReportingDirect Reports: N/AScope / Brands: Global ABOUT THE WELLA COMPANYTogether, WE enable individuals to look, feel, and be their true selves.Wella Company is one of the world's leading beauty...

  • Growth Technical Account Manager

    1 week ago

    New York, New York, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Account Management

    1 week ago

    New York, New York, United States Synergy Management Full time

    The Account Manager's role is crucial to developing and executing sales and marketing strategies for our firm's key accounts. These strategies will help support and attain the goals set by the Sales & Marketing Department Heads.The Account Manager will be in charge of managing the sales cycle and business relationships of our main accounts and will work...

  • Account Management

    1 week ago

    New York, New York, United States Synergy Management Full time

    The Account Managers role is crucial to developing and executing sales and marketing strategies for our firms key accounts. These strategies will help support and attain the goals set by the Sales & Marketing Department Heads.The Account Manager will be in charge of managing the sales cycle and business relationships of our main accounts and will work...

  • Technical Account Manager, D/Cipher

    1 month ago

    New York, New York, United States Dotdash Meredith Full time

    Role Overview:As a Technical Account Manager / Technical Integrations Consultant, you will be responsible for ensuring smooth and efficient technical integrations with our digital advertising ecosystem partners. You will collaborate closely with internal stakeholders, including product managers, engineers, and sales teams, to drive integration projects...

  • Technical Account Manager, D/Cipher

    4 weeks ago

    New York, New York, United States Dotdash Meredith Full time

    Role Overview:As a Technical Account Manager / Technical Integrations Consultant, you will be responsible for ensuring smooth and efficient technical integrations with our digital advertising ecosystem partners. You will collaborate closely with internal stakeholders, including product managers, engineers, and sales teams, to drive integration projects...

  • Technical Account Manager, D/Cipher

    1 week ago

    New York, New York, United States Dotdash Meredith Full time

    Role Overview:As a Technical Account Manager / Technical Integrations Consultant, you will be responsible for ensuring smooth and efficient technical integrations with our digital advertising ecosystem partners. You will collaborate closely with internal stakeholders, including product managers, engineers, and sales teams, to drive integration projects...

  • Manager, Technical Accounting

    1 week ago

    New Windsor, New York, United States Randstad North America, Inc. Full time

    Our client, a leader in the entertainment and live events industry in the upper Westchester County area, is looking for a Manager of Technical Accounting to join their growing team. This is a fantastic chance to work with some of the biggest names in Accounting, Technical, Manager, Financial, Account, Staffing

  • Director, Technical Account Management, AMER

    4 weeks ago

    New York, New York, United States Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Manager, Technical Account Management Strategic PEO

    1 week ago

    New York, New York, United States Rippling Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Technical Account Manager

    2 days ago

    New York, New York, United States Santé Full time

    Hi,About SantéSanté is a fast-growing, New York based startup making a modern point-of-sale system for liquor stores. We streamline operations for liquor stores with our powerful vertical software.If you're excited to shape the future of the liquor industry, we'd love to work with you. We seek driven, ambitious people excited to make an impact through...

  • Technical Accounting

    1 week ago

    New York, New York, United States Kinsa Group Full time

    Kinsa is recruiting for a: Technical Accounting & Policy and Financial Reporting Manager Location: New York, NY Area Mission: Our client, a producer of premium flavored water, is looking for a Technical Accounting & Policy and Financial Reporting Manager to add to their team. The Technical Accounting & Policy and Financial Reporting Manager will provide...

  • Accounting Manager

    1 week ago

    New York, New York, United States Hersha Hospitality Management Full time

    OverviewOpportunity: Accounting ManagerOversee and perform hotel accounting functions and personnel to ensure consistent compliance with accounting standards and regulationsCompensation: $62,400 / yearYour Growth PathAssistant Controller - Controller - Regional Director of AccountingYour Focus Interview, select, train, schedule, coach and support associates,...

  • Account Manager

    2 months ago

    New York, New York, United States Veolia Water Technologies & Solutions Full time

    Our Account Management Team is at the forefront of innovation and sustainability, working closely with our customers to create advanced equipment and chemical treatment solutions for a wide array of industries. Our people do far more than manage the sales lifecycle, they're technical advisors who develop a deep understanding of customer needs and deliver...

  • Technical Program Manager

    1 week ago

    New York, New York, United States Motion Recruitment Full time

    Our client, a global audio streaming & media service provider, is actively looking for a Technical Program Manager to join their team in NYC This role is onsite hybrid so local candidates are required.***This is a 1 year initial contract with the opportunity to extend or convert***ResponsibilitiesBe accountable for managing legal, financial, and partnership...