Current jobs related to Manager, Technical Account Management Strategic PEO - New York, New York - Rippling

  • Tax Manager

    2 weeks ago

    New York, New York, United States Strategic Employment Full time

    Strategic Employment is seeking a seasoned Tax Manager to join their team! As a key member of the organization, you will be responsible for ensuring compliance with State and Local Tax rules and regulations. The ideal candidate will have a strong understanding of information systems and be able to analyze complex tax data.Requirements:4-6 years of...

  • Strategic Account Manager

    1 day ago

    New York, New York, United States Applause Full time

    Job Title: Strategic Account ManagerApplause is seeking a highly skilled Strategic Account Manager to drive revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships.Key Responsibilities:Develop and execute sales plans to achieve new customer revenue and existing customer up-sell...

  • Strategic Account Manager

    1 week ago

    New York, New York, United States Amazon Full time

    {"title": "Strategic Account Manager", "content": "Drive Business Growth with Amazon BusinessAmazon Business is seeking a dynamic and motivated Sales Representative to join our Strategic Account Management organization. As a Strategic Account Manager, you will be responsible for driving business growth with some of the most influential sellers on Amazon...

  • Strategic Account Manager

    3 weeks ago

    New York, New York, United States Check Full time

    About CheckCheck is a pioneering company in the payroll industry, revolutionizing the way businesses manage their payroll processes. With a mission to empower innovative software platforms to create new payroll businesses, Check is transforming the way companies pay their employees.Job SummaryWe are seeking a highly skilled Technical Account Manager to join...

  • PEO Implementation Project Manager

    2 days ago

    New York, New York, United States Paychex Full time

    Job SummaryWe are seeking a highly skilled PEO Implementation Project Manager to join our team at Paychex. As a key member of our implementation team, you will be responsible for managing the implementation process for our clients, ensuring a seamless and successful transition to our services.Key ResponsibilitiesManage client onboarding process, including...

  • Strategic Account Manager

    1 day ago

    New York, New York, United States Fidelity Information Services Full time

    About the RoleWe are seeking a highly experienced Strategic Account Manager to lead our Capital Markets global relationship within our Tier 1 customers. The successful candidate will be responsible for developing and executing a go-to-market strategy to maximize these relationships.Key ResponsibilitiesLead the Vertical Sellers from a strategic standpoint to...

  • Senior Technical Account Manager

    2 weeks ago

    New York, New York, United States Franklin Fitch Full time

    About the RoleWe are seeking a highly experienced Senior Technical Account Manager to join our team at Franklin Fitch. As a key member of our organization, you will be responsible for managing a portfolio of clients, providing technical guidance, and driving business growth.Key ResponsibilitiesClient Management: Develop and maintain strong relationships with...

  • Strategic Account Manager

    14 hours ago

    New York, New York, United States EquiLend Full time

    Job Title: Associate Director, Account ManagerAt EquiLend, we are seeking an experienced Associate Director, Account Manager to join our team. This is a revenue-generating role that focuses on maximizing the value of existing client relationships through strategic initiatives, upselling, and contract renewals.Key Responsibilities:Forge and maintain strong...

  • Strategic Account Manager

    3 weeks ago

    New York, New York, United States Lenus Full time

    About the RoleWe are seeking a highly motivated and experienced Strategic Account Manager to join our Commercial team in NYC and help drive our mission efforts to new heights.OverviewIn this role, you will embody the player-coach approach by leading and inspiring a team of Account Managers while actively engaging in sales activities to meet and exceed...

  • Strategic Account Manager

    1 day ago

    New York, New York, United States JobsRUs Full time

    Job SummaryJobsRUs is seeking an experienced Strategic Account Manager to join our team in the Western U.S regional territory. This role will be based in a location near a major airport for ease of travel.Key ResponsibilitiesBuild strong customer relationships and promote company capabilities to prospects and customers.Develop a regional sales plan to...

  • Strategic Account Manager

    1 week ago

    New York, New York, United States Hexaware Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Account Manager to join our team at Hexaware Technologies. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop...

  • Strategic Account Manager

    3 weeks ago

    New York, New York, United States PayPal Full time

    Job DescriptionJob Summary:The Global Business Development Executive is responsible for developing growth strategies and driving revenue with PayPal's largest multi-national clients and partners.This role requires a significant track record of successful executive engagement in a complex solution selling and competitive environment.Ultimately, this...

  • Senior Manager of Technical Accounting

    4 weeks ago

    New York, New York, United States CNM LLP Full time

    Join Our Team: Senior Manager at CNM LLPWe are on the lookout for a talented Senior Manager to become a vital part of our innovative ATS team. At CNM LLP, a renowned firm specializing in technical advisory services, we pride ourselves on our dedication to quality and the growth of our professionals. In this role, you will be instrumental in overseeing...

  • Strategic Account Manager

    2 weeks ago

    New York, New York, United States ADP Full time

    About the RoleWe are seeking a highly motivated and results-driven Strategic Account Manager to join our team at ADP. As a key member of our sales team, you will be responsible for driving business growth and expanding our client base.Key ResponsibilitiesClosing Sales and Winning New Business: You will work within a defined territory to close sales, win new...

  • Strategic Account Manager

    1 week ago

    New York, New York, United States US Tech Solutions Full time

    Job Title: Strategic Account Manager - Developer RelationsAbout the Role:We are seeking a highly skilled Strategic Account Manager to lead our Developer Relations efforts. As a key member of our team, you will be responsible for building and maintaining strong relationships with top developers, driving new business growth, and identifying emerging...

  • Strategic Account Manager

    3 days ago

    New York, New York, United States AssistRx Full time

    Job Title: Manager, Strategic Account ManagementAssistRx is seeking a highly skilled and experienced Manager, Strategic Account Management to join our team. As a key member of our Commercial Operations department, you will be responsible for driving customer retention, revenue growth, and relationship development to ensure our customers receive maximum value...

  • Strategic Account Manager

    3 weeks ago

    New York, New York, United States Datarails Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Account Manager to join our team at Datarails. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base.Key ResponsibilitiesDevelop and execute sales strategies to identify and pursue new business opportunities and expand...

  • Strategic Account Manager

    2 weeks ago

    New York, New York, United States Datarails Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Account Manager to join our team at Datarails. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base.Key ResponsibilitiesDevelop and execute sales strategies to identify and pursue new business opportunities and expand...

  • Strategic Account Manager

    7 days ago

    New York, New York, United States Xcenda, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Strategic Account Manager. In this role, you will be responsible for maintaining and growing strong client relationships with assigned brands, leading product payer strategy development, and driving innovative managed markets initiatives.Key ResponsibilitiesProvide...

  • Strategic Account Lead

    3 weeks ago

    New York, New York, United States Excel Sports Management Full time

    Job OpportunityExcel Sports Management is a leading sports agency representing top-tier talent, blue-chip brands, and marquee properties. Our success is rooted in our people, our high character reputation, and our commitment to creating a diverse and welcoming workplace.We focus on team chemistry, collaboration, strong relationships, valuable networks, and...

Manager, Technical Account Management Strategic PEO

3 months ago

New York, New York, United States Rippling Full time
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.
Please note for this role you are required to go in to the office three days a week.

About the role


The PEO Technical Account Manager (TAM) partners with our large and growing accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own the key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way.

Leading this team will challenge your ability to context-switch from high level customer strategy to tactical account level escalations to retention opportunities on a daily basis. The ideal candidate is a customer-obsessed strategist, eager to build and mentor a team of incredible TAMs.


What you will do

  • Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of PEO accounts
    • Thought partner with TAMs and build playbooks for effective customer strategy
    • Develop senior-level relationships with customers
    • Serve as a point of escalation for team's accounts
    • Ensure the team is trained and confident in Rippling product capabilities
    • Own ongoing TAM account assignments
    • Participate in recruiting process, from sourcing to hire
    • Drive customer adoption of key features and best practices
    • Meet with team members weekly to stay close on updates for key accounts
    • Performance manage to ensure your team's success
  • Partner cross-functionally to advocate for your team's strategic customer needs
    • Collaborate with Product to incorporate voice of the customer into Rippling's roadmap
    • Partner with other team leaders to ensure the customer is supported in times of escalation
    • Partner with Support to mitigate escalations
  • Build TAM team processes and culture
    • Measure team impact and prioritize CX lifecycle events
    • Constantly iterate and improve TAM workflows and optimize process inefficiencies
    • Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture

What you will need
  • 5+ years of SaaS experience in customer-facing role
  • 2+ years of management experience; passion for supporting and guiding a team's growth, career progress, and job performance
  • Expertise in account management and customer success best practices
  • Ruthless prioritization and time management
  • Boundless energy to help your team and your with a "can-do" attitude
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Flexibility to thrive in a fast paced organization with dynamic responsibilities