resource and referral administrative specialist nf3

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Supports the R&R Program by collecting, maintaining and reporting data and statistics on childcare requests, availability, and issues families may encounter when locating care. Coordinates respite care and/or emergency services, participant registration and enrollment, wait list management, development and dissemination of community childcare and parent resources and communications, and marketing efforts. These tasks are summarized below.

Informs and responds to inquiries regarding programs and services, waiting lists, events, policies and procedures. Supports the management of the online centralized request for care system to include the program waitlist and vacancies. Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to R&R components. Ensures participant registration and enrollment is complete and current. Ensures R&R records are accurate, up-to date and readily available.

Organizes flow of operational program processes in an office environment. Reviews and submits completed participant records to appropriate programs. Maintains office files and records. Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Proofreads prepared correspondence and checks for accuracy Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved.

Maintains access and accounts to applicable waitlist and enrollment management systems. Monitors centralized request for care system to support childcare requests and assists with maintaining a current waitlist. Consults with families to assist in choosing child and youth programs and services that meet individual needs. Provides referral assistance for on installation and community-based childcare and youth program options. Makes offers for care in accordance with Department of Defense policy. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel when appropriate.

Collects fees, administers charges, and records payments in accordance with proper procedures. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resources Office. Responsible for monitoring all supplies and resources and notifying supervisor of items to be replenished.

Provides World Class Customer Service with an emphasis on courtesy. Assists CYP facilities with administrative duties as needed. Performs other duties as assigned.

Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidents of child abuse and neglect.