Solution Architect

3 weeks ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position

  • Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.

Essential Job Duties

  • Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
  • Work with stakeholders including Managers/Directors and VPs to define business systems requirements for new technology implementations.
  • Work with project teams to design enterprise application solutions to business problems with deep cross functional impact and provide design leadership to other team members
  • Having broad expertise or unique knowledge, uses skills to achieve business goals in creative and effective ways.
  • Exercise independent judgment and discretion in solving complex business problems and coaches /mentors other team members with design leadership to achieve organizational goals
  • Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
  • Perform configuration /system changes to meet business requirements as needed.
  • Ensure solution design on platform integrates well with the integrated systems and coordinate changes accordingly with larger IT team
  • Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
  • Facilitate change management and transition to future state working with various stakeholders
  • Analyze impact of changes to the corporate application landscape
  • Identify, and participate in prioritization of business capabilities and act as a catalyst for building mature processes.
  • Navigate through ISI's Project Management Methodology and standards to deliver business needs in an agile manner.

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