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Communication Analyst

3 months ago

Abbott Park, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park location in the GES Global Engineering Services division. Abbott Global Security is an integrated team of over 70 Security and Crisis Management professionals that delivers services and expertise across a broad continuum of security related functions. The Global Communications Center (GCC) Analyst will be a key member of Abbott's Global Security Team, reporting to the GCC Shift Supervisor, GCC Manager and Abbott's Crisis Management Director. The GCC operates 24 hours a day, 365 days a year.

This position is for 3rd shift (9:30 P.M. - 6:00 A.M.)

What You'll Work On

  • Monitors tools, alarms, video monitoring systems, intelligence sources and social media to identify, assess, and manage incidents with the potential to impact the company.
    • To include terrorism, civil unrest, political instability, and natural disasters.
    • Actively monitor a wide network of security alarms and cameras to identify and resolve threats globally.
  • Intake reports of security incidents and coordinates response in line with GCC procedures, Abbott Global Security resources and guidelines.
  • Processes requests for information from law enforcement. Route calls to the appropriate party for handling.
  • Compiles reports and maintains logs and records of activities, communications, and events in GCC systems to include, Perspective, Share Point, Microsoft Power BI, Salesforce Fusion and Esri.
  • Processes, researches and provides evaluations of intelligence.
  • Partners with security teams to support travel and event security, workplace violence, executive protection, and other security programs.
  • Direct support of Abbott Global Security's Crisis Management and Executive Crisis Management Teams to include the following:
    • Participates as a FEMA Voluntary Private Sector Preparedness Program member to mitigate company/personnel risk during a natural disaster.
    • Provides up-to-date information of employee and traveler impact.
  • Escalates and notifies management of security incidents and events.

Required Qualifications

  • High School diploma required; bachelor's degree preferred
  • 2+ yrs of functional dispatch experience or equivalent computer skills are required.
  • Professional, and positive communication style.
  • Comfortable in a high-tech work environment; the ideal candidate can keep pace in an environment where there's constant evolution of new mechanisms, applications, and tools.
  • Demonstrated interest in physical security, OPSEC and strategic corporate security.
  • Aptitude for clear and effective written and verbal directions and information verification under time-sensitive conditions.
  • Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.
  • Working knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and SharePoint.
  • Familiarity with news reporting sources, social media platforms, as well as other channels for real-time monitoring of current events.
  • Broad geopolitical awareness, knowledge of global events, and cultural sensitivity.
  • Must maintain a high degree of confidentiality.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $24.75 – $49.55 per hour. In specific locations, the pay range may vary from the range posted.