IT Support Engineer II

4 weeks ago

Alexandria, Virginia, United States City Of Alexandria Virginia Full time
18th Circuit Court

Information Technology Support Engineer II

Overview:
The Information Technology (IT) Support Engineer II an IT professional responsible for providing technical assistance support and assistance to Courthouse end-users and hardware/software systems. This position involves diagnosing and resolving technical issues, installing and configuring hardware/software, maintaining systems, providing training and guidance to user, and delivering exceptional customer service.
The Opportunity:
Configure, install, and maintain desktop and laptop workstations, including deploying standardized computer software images;Personalize computers at individual user desks by transferring user files, shortcuts, and settings, ensuring a seamless transition;Assists with the support of Circuit Court Courtroom Presentation Technology;Provide help desk problem resolution, responding to user queries in person, via telephone, and/or tickets;Responds to calls from remote court-related City sites, troubleshooting connectivity problems, applications problems and installation/upgrading hardware and software;Coordinates deployment of all computers (review images, checks and updates computer inventory);Assists with Courthouse technology inventory audits and resolution problems found during audits;Maintains Department's personal computers and associated peripheral devices (e.g. printers, scanners and modems), to include first level diagnosis of problems and second level repair of personal computers;Installs hard drives, controllers, power supplies, CD/DVD rom drives and memory;Troubleshoot software and hardware-related problems for workstations, including virus and spyware reduction;Diagnose and resolve printing problems, as well as network port and connection issues;Repair, install, and maintain peripheral equipment such as network cards, monitors, printers, and switches;Communicate with State and City internal IT departments/divisions, as well as hardware and software manufacturers, to obtain support as needed.Run repair and diagnostic software on computers to identify and address issues promptly.Recommend equipment replacement when necessary and perform software updates.Replace and install internal computer components, coordinating with vendors for replacement parts.Configure new computers according to individual and departmental needs, delivering and collecting IT equipment across various departments.Assist users in logging on to accounts, resetting passwords, and resolving security-related connection problems.Provide information and training to users on security practices and equipment use.Essential Knowledge, Skills, and Abilities
Good knowledge of computer hardware, operating system, and troubleshooting methods and procedures;Strong and adequate knowledge of software use for formulating spreadsheets and word processing;Ability to think logically and apply deductive reasoning to solving problems;Solid technical background in the field of Information Technology;Ability to establish and maintain effective working relationships with co-workers, representatives of other City departments, jurisdictions, vendors, and State and Federal agencies;Ability to communicate clearly and effectively, both orally and in writing;Ability to multi-taskAbout the Alexandria Circuit Court
The Alexandria Circuit Court is a court of general jurisdiction and presides over both civil and criminal cases, for either jury or non-jury trials. The Circuit Court has original jurisdiction for all felony indictments and for presentments, information and indictments for misdemeanors. The Circuit Court hears civil and criminal appeals from the General District Court and the Juvenile and Domestic Relations District Court.

Minimum & Additional Requirements

Minimum: Two-Year College Degree; one year general personal computer or Help Desk experience, understanding of Virginia Dept. of Social Services (VDSS) programs and experience in creating and maintaining City and VDSS security accounts; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Notes

Americans with Disabilities Act (ADA)
This class specification provides a generalized representation of positions in this class. It is not intended to reflect essential functions pursuant to ADA, nor is it intended to list every specific function and task of this class title. A job class may also have a medical standard associated with specific physical or mental requirements that must be met.

  • Inspector II

    4 weeks ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    OverviewThe City of Alexandria's Department of Project Implementation is looking to hire anInspector II. The Inspector II examines construction projects within the City to ensure compliance with approved plans, budget, projected completion time, specifications, and related codes and regulations. The Inspector II performs technical and skilled inspection work...

  • Inspector II

    1 week ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    OverviewThe City of Alexandria's Department of Project Implementation is looking to hire anInspector II. The Inspector II examines construction projects within the City to ensure compliance with approved plans, budget, projected completion time, specifications, and related codes and regulations. The Inspector II performs technical and skilled inspection work...

  • Laborer II

    1 month ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    LABORER II (PUBLIC WORKS SERVICES)An OverviewThe Laborer II, in pursuit of service excellence, performs journey-level tasks for the Public Works Services Division within the Department of Transportation & Environmental Services. You must be able to perform heavy physical labor safely and efficiently. The Laborer II differs from Laborer I in that tasks...

  • Laborer II

    1 week ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    LABORER II (PUBLIC WORKS SERVICES)An OverviewThe Laborer II, in pursuit of service excellence, performs journey-level tasks for the Public Works Services Division within the Department of Transportation & Environmental Services. You must be able to perform heavy physical labor safely and efficiently. The Laborer II differs from Laborer I in that tasks...

  • Family Services Specialist II

    3 weeks ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Family Services Specialist IIResource Home Recruiter & TrainerThe City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety...

  • Family Services Specialist II

    1 week ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Family Services Specialist IIResource Home Recruiter & TrainerThe City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety...

  • Contract Specialist II/ III

    2 weeks ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Contract Specialist II, IIIThe City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a vibrant...

  • Human Services Specialist II

    1 week ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Human Services Specialist IICrisis Outreach Case ManagerThe City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia....

  • Management Analyst II

    2 months ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Management Analyst IIOverview Are you an experienced professional and champion of fair and equitable policing? Would you like to work for a culturally diverse city, working to eliminate disparities and gaps in how law enforcement serves diverse communities? If so, we encourage you to apply for our Management Analyst II position within our Office of the...

  • Software Engineer

    2 weeks ago

    Alexandria, Virginia, United States KBR Full time

    Title:Software EngineerABOUT THIS POSITION The successful Software Engineer candidate will be part of the distributed KBR team supporting the Test Resource Management Center (TRMC) Chief Data Office. TRMC provides weapons systems testing capabilities for U.S. warfighters. TRMC supports thousands of personnel at over 1300 test facilities across nine time...

  • Software Engineer

    1 week ago

    Alexandria, Virginia, United States KBR Full time

    Title:Software EngineerABOUT THIS POSITION The successful Software Engineer candidate will be part of the distributed KBR team supporting the Test Resource Management Center (TRMC) Chief Data Office. TRMC provides weapons systems testing capabilities for U.S. warfighters. TRMC supports thousands of personnel at over 1300 test facilities across nine time...

  • Temporary Recreation Leader I and II

    2 weeks ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Temporary Year Round & Summer Recreation Leader I or II - OSTP, Afterschool, Summer Camp (Summer or Year Round) Overview In pursuit of service excellence, the Temporary Year-Round Recreation Leaders perform technical recreation work. Recreation Leaders may assist, plan, lead, instruct and guide youth 5-17 years old from all backgrounds in arts and crafts,...

  • Temporary Recreation Leader I and II

    1 week ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    Temporary Year Round & Summer Recreation Leader I or II - OSTP, Afterschool, Summer Camp (Summer or Year Round) Overview In pursuit of service excellence, the Temporary Year-Round Recreation Leaders perform technical recreation work. Recreation Leaders may assist, plan, lead, instruct and guide youth 5-17 years old from all backgrounds in arts and crafts,...

  • Supervisory Interdisciplinary Engineer

    2 months ago

    Alexandria, Virginia, United States Department Of The Army Full time

    Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.About the Position: This position is with the US Army Corps of Engineers (USACE), Army Geospatial Center (AGC) located in Alexandria, VA.This is a...

  • Special Projects Engineer

    2 weeks ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    CE III Special Projects EngineerAn OverviewThe Department of Transportation and Environmental Services (T&ES) Public Works Division is seeking a Special Projects Engineer (Civil Engineer III) to perform professional and technical work to support Public Works Engineering projects in the areas of sanitary sewer, roadways, structures, storm sewers and other...

  • Special Projects Engineer

    1 week ago

    Alexandria, Virginia, United States City Of Alexandria Virginia Full time

    CE III Special Projects EngineerAn OverviewThe Department of Transportation and Environmental Services (T&ES) Public Works Division is seeking a Special Projects Engineer (Civil Engineer III) to perform professional and technical work to support Public Works Engineering projects in the areas of sanitary sewer, roadways, structures, storm sewers and other...

  • Full Stack Software Engineer

    1 month ago

    Alexandria, Virginia, United States Motion Recruitment Full time

    Human Resources Research Organization is an applied research company headquartered in Alexandria, Virginia. They help their clients resolve issues and improve their human capital management. They support a variety of federal, state, and commercial companies by finding solutions to challenges that range from a lack of human capital to the companies specific...

  • Mobile Operating Engineer

    2 weeks ago

    Alexandria, Virginia, United States Cushman Wakefield Multifamily Full time

    Job Title [UNION] Mobile Operating Engineer Job Description Summary This position supports the Assistant and/or Chief Engineer and Sr. Facilities Manager in the day-to-day maintenance, repair, and efficient operation of all building systems and equipment on behalf of the client. This position supports the Assistant and/or Chief Engineer and Sr....

  • Mobile Operating Engineer

    2 weeks ago

    Alexandria, Virginia, United States Cushman Wakefield Multifamily Full time

    Job Title [UNION] Mobile Operating Engineer Job Description Summary This position supports the Assistant and/or Chief Engineer and Sr. Facilities Manager in the day-to-day maintenance, repair, and efficient operation of all building systems and equipment on behalf of the client. This position supports the Assistant and/or Chief Engineer and Sr....

  • Mobile Operating Engineer

    1 week ago

    Alexandria, Virginia, United States Cushman Wakefield Multifamily Full time

    Job Title [UNION] Mobile Operating Engineer Job Description Summary This position supports the Assistant and/or Chief Engineer and Sr. Facilities Manager in the day-to-day maintenance, repair, and efficient operation of all building systems and equipment on behalf of the client. This position supports the Assistant and/or Chief Engineer and Sr....