Patient Care Advocate

3 weeks ago

Beaverton, Oregon, United States Willamette Dental Full time

Starting wage from $20 to $24 per hour, depending on experience.

Offering a generous new hire total compensation package which includes, but is not limited to:

  • Paid time off, holiday pay, 401K, medical, dental, vision, life, disability, license reimbursement and continuing education funds.
  • Interested in pursuing a career in the Dental Industry - we sponsor eligible employees to become Dental Assistants through PCC Development Program

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate acts as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and focusing on patient engagement.

  • Oversees the daily schedule and seeks opportunity to maximize scheduling efficiencies.
  • Ensures charts are organized, maintained, prepared and available for patient appointments.
  • Works with practice Manager to ensure adequate inventory for all patient products.
  • Responsible for opening and closing the clinic
  • Takes incoming calls and makes outgoing calls when necessary.
  • Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan
  • Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.
  • Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care.

Job Qualifications

High school diploma or equivalent required. Post-secondary coursework is desirable. Minimum 2 years customer service experience.

  • Flexibility to travel to other WDG locations within a reasonable range as described in our Travel Policy as needed based on business need.
  • Warm, friendly, engaging personality.
  • Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.
  • Strong computer skills including Microsoft Windows applications
  • Knowledge of cash handling and payment procedures.
  • Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.
  • Strong organizational skills with ability to prioritize and meet deadlines.
  • Ability to interpret and follow guidelines accurately.
  • Ability to change work schedules.
  • Is flexible and willing to work at any location on a temporary basis when the need arises.

Company Overview

We provide:

  • A stable, dentist-owned private company with an eye on the future.
  • Excellent benefits including:
  • Paid time off
  • 401k $1 for $1 match up to 5% of your compensation or the IRS limit for 401(k) contributions, whichever comes first
  • Medical, dental, life and disability insurances
  • Tuition reimbursement
  • A culture of inclusivity and respect in line with our core values of health, compassion, innovation and integrity.
  • Supportive community outreach dollars and encouragement to volunteer.
  • Thorough employee orientation and onboarding.

We are:

  • A provider and employer of choice in the Northwest for 50 years.
  • Dental insurance + providers in over 50 general and specialty offices in OR, WA and ID.
  • Dedicated to proactive care to facilitate the best possible outcomes.

Willamette Dental Group is an equal opportunity employer.

We evaluate qualified candidates without regard to race, color, religion, sex, national origin, veteran status and other protected characteristics.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

High school diploma or equivalent required. Post-secondary coursework is desirable. Minimum 2 years customer service experience.

  • Flexibility to travel to other WDG locations within a reasonable range as described in our Travel Policy as needed based on business need.
  • Warm, friendly, engaging personality.
  • Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.
  • Strong computer skills including Microsoft Windows applications
  • Knowledge of cash handling and payment procedures.
  • Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.
  • Strong organizational skills with ability to prioritize and meet deadlines.
  • Ability to interpret and follow guidelines accurately.
  • Ability to change work schedules.
  • Is flexible and willing to work at any location on a temporary basis when the need arises.

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate acts as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and focusing on patient engagement.

  • Oversees the daily schedule and seeks opportunity to maximize scheduling efficiencies.
  • Ensures charts are organized, maintained, prepared and available for patient appointments.
  • Works with practice Manager to ensure adequate inventory for all patient products.
  • Responsible for opening and closing the clinic
  • Takes incoming calls and makes outgoing calls when necessary.
  • Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan
  • Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.
  • Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care.

  • Personal Care Attendant

    4 weeks ago

    Beaverton, Oregon, United States Specialty Comfort Care Full time

    GO TO WWW.SPECIALTYCOMFORTCARE.COM TO APPLY OR CALL TODAY FOR AN INTERVIEWSpecialty Comfort CareHas openings for compassionate caregivers. If you enjoy working with the elderly and would like a rewarding career, we encourage you to apply. We offer a flexible schedule. Full-time / Part-time Positions Available Immediately for CaregiversWe are hiring...

  • Personal Care Attendant

    2 days ago

    Beaverton, Oregon, United States Specialty Comfort Care Full time

    GO TO WWW.SPECIALTYCOMFORTCARE.COM TO APPLY OR CALL TODAY FOR AN INTERVIEWSpecialty Comfort CareHas openings for compassionate caregivers. If you enjoy working with the elderly and would like a rewarding career, we encourage you to apply. We offer a flexible schedule. Full-time / Part-time Positions Available Immediately for CaregiversWe are hiring...

  • Personal Care Attendant

    3 weeks ago

    Beaverton, Oregon, United States Specialty Comfort Care Full time

    GO TO WWW.SPECIALTYCOMFORTCARE.COM TO APPLY OR CALL TODAY FOR AN INTERVIEWSpecialty Comfort CareHas openings for compassionate caregivers. If you enjoy working with the elderly and would like a rewarding career, we encourage you to apply. We offer a flexible schedule. Full-time / Part-time Positions Available Immediately for CaregiversWe are hiring...

  • Personal Care Attendant

    3 weeks ago

    Beaverton, Oregon, United States Specialty Comfort Care, INC Full time

    CALL FOR AN INTERVIEW TODAYSpecialty Comfort Care Inc.Has openings for compassionate caregivers. If you enjoy working with the elderly and would like a rewarding career, we encourage you to apply. We offer a flexible schedule. Full-time / Part-time Positions Available Immediately for CaregiversWe are hiring caregivers for 20-40 hours per week and we offer...

  • Personal Care Attendant

    1 month ago

    Beaverton, Oregon, United States Specialty Comfort Care, INC Full time

    CALL FOR AN INTERVIEW TODAYSpecialty Comfort Care Inc.Has openings for compassionate caregivers. If you enjoy working with the elderly and would like a rewarding career, we encourage you to apply. We offer a flexible schedule. Full-time / Part-time Positions Available Immediately for CaregiversWe are hiring caregivers for 20-40 hours per week and we offer...

  • Dental Front Desk Patient Coordianator

    2 months ago

    Beaverton, Oregon, United States Evergreen Family Dentistry and Orthodontics Full time

    We are a two doctor practice hiring for a front desk patient care coordinator to add to our excellent team. We are looking an energetic, positive person with great communication skills.Job responsibilities include: Greeting patients, handling a multi-line phone system, doctor schedule management, insurance benefit verification, electronic claim submission,...

  • Dental Front Desk Patient Coordianator

    3 weeks ago

    Beaverton, Oregon, United States Evergreen Family Dentistry and Orthodontics Full time

    We are a two doctor practice hiring for a front desk patient care coordinator to add to our excellent team. We are looking an energetic, positive person with great communication skills.Job responsibilities include: Greeting patients, handling a multi-line phone system, doctor schedule management, insurance benefit verification, electronic claim submission,...

  • Kennel Attendant

    3 days ago

    Beaverton, Oregon, United States Noah's Arf Full time

    Tired of stress and paperwork? Would you rather have a place to go where everyone loves what they do... even the messy stuff? If you love working with dogs and cats, are willing to work hard, are punctual, and have reliable transportation, we have the place for youNoah's Arf and Noah's Park are a busy, fast paced pet care facility and indoor dog park, open 7...

  • Kennel Attendant

    2 months ago

    Beaverton, Oregon, United States Noah's Arf Full time

    Tired of stress and paperwork? Would you rather have a place to go where everyone loves what they do... even the messy stuff? If you love working with dogs and cats, are willing to work hard, are punctual, and have reliable transportation, we have the place for youNoah's Arf and Noah's Park are a busy, fast paced pet care facility and indoor dog park, open 7...

  • Kennel Attendant

    3 weeks ago

    Beaverton, Oregon, United States Noah's Arf Full time

    Tired of stress and paperwork? Would you rather have a place to go where everyone loves what they do... even the messy stuff? If you love working with dogs and cats, are willing to work hard, are punctual, and have reliable transportation, we have the place for youNoah's Arf and Noah's Park are a busy, fast paced pet care facility and indoor dog park, open 7...

  • In-Home RN

    3 weeks ago

    Beaverton, Oregon, United States AgeRight Care at Home Full time

    JOIN AN OUTSTANDING TEAM Registered Nurse AgeRight Care at Home Tigard, OR AgeRight Care at Home is hiring a Registered Nurse to join our family Job Responsibilities:As a Home Health RN, you will provide skilled nursing care in the patient's place of residence. Care is provided under a physician's order and coordinated through quality practice, case...

  • In-Home RN

    4 weeks ago

    Beaverton, Oregon, United States AgeRight Care at Home Full time

    JOIN AN OUTSTANDING TEAM Registered Nurse AgeRight Care at Home Tigard, OR AgeRight Care at Home is hiring a Registered Nurse to join our family Job Responsibilities:As a Home Health RN, you will provide skilled nursing care in the patient's place of residence. Care is provided under a physician's order and coordinated through quality practice, case...

  • In-Home Hospice RN

    3 weeks ago

    Beaverton, Oregon, United States AgeRight Care at Home Full time

    JOIN AN OUTSTANDING TEAM Hospice Registered Nurse AgeRight Care at Home Beaverton, OR AgeRight Care at Home is hiring a Hospice RN to join our family Job Responsibilities:As a Hospice RN, you'll be delivering person-centered care to patients in their time of need, helping them find comfort and companionship through life's final transition. If that's what...

  • In-Home Hospice RN

    4 weeks ago

    Beaverton, Oregon, United States AgeRight Care at Home Full time

    JOIN AN OUTSTANDING TEAM Hospice Registered Nurse AgeRight Care at Home Beaverton, OR AgeRight Care at Home is hiring a Hospice RN to join our family Job Responsibilities:As a Hospice RN, you'll be delivering person-centered care to patients in their time of need, helping them find comfort and companionship through life's final transition. If that's what...

  • Certified Nursing Assistant

    2 days ago

    Beaverton, Oregon, United States Sapphire at East Portland Care Center Full time

    EPC1 $22 - $30.60 DOE (Effective 7/1/2023) $1,600 SIGN-ON BONUS (Full-time employees) SHIFT DIFFERENTIALS: $2/hr - Monday - Friday - Evening Shifts $3/hr - Friday - NOC Shift $3/hr - Saturday, Sunday - Day, Evening, NOC Shifts Part Time, On-Call available Shifts Available: Eve and NOC (Night) We HAVE A SET SCHEDULE OF 8 HOUR SHIFTS This position is located...

  • Job Coach

    2 days ago

    Beaverton, Oregon, United States Community Access Service Full time

    Exciting Opportunity in the Portland Metro Area - $1,000 Hiring Bonus Join Our Supportive and Driven Team Are you ready to dive into a rewarding career where you make a real difference? Look no further than the Community Access Services team in the Portland Metro Area We're searching for passionate individuals to step into the role of Job Coach, guiding and...

  • Case Manager-On Call EAMH

    2 days ago

    Beaverton, Oregon, United States LifeWorks NW Full time

    Are you passionate about helping individuals with psychosis advocate for themselves and build skills to live independently? Assisting individuals to connect with vital resources for them to reach and maintain stability? APPLY NOW The On Call, Case Manager assists with the implementation of treatment plans, provision of individual and group skills...

  • Direct Support Professional

    2 days ago

    Beaverton, Oregon, United States Essential Services of Oregon Full time

    Job DescriptionJob DescriptionSalary: $22.00-$24.50 Direct Support Professionals (DSP) work closely with individuals who experience intellectual and developmental disabilities, providing quality care and companionship. As a DSP, you will assist your client(s) with activities of daily living, offering encouragement and support, while working toward their...

  • Program Manager

    3 weeks ago

    Beaverton, Oregon, United States Haven Center of Oregon Full time

    For over 30 years, Haven Center of Oregon (HCOO) has provided the highest quality of care for individuals living with developmental disabilities. Our mission is to deliver exceptional care in a safe, inclusive, and nurturing environment, guided by our core values of Compassion, Quality, and Collaboration.We strive to bring a sense of community and...

  • Program Manager

    3 weeks ago

    Beaverton, Oregon, United States Haven Center of Oregon Full time

    For over 30 years, Haven Center of Oregon (HCOO) has provided the highest quality of care for individuals living with developmental disabilities. Our mission is to deliver exceptional care in a safe, inclusive, and nurturing environment, guided by our core values of Compassion, Quality, and Collaboration.We strive to bring a sense of community and...