Technical Support Engineer I

3 weeks ago

Minneapolis, Minnesota, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.


What you'll do at Jamf:

The Technical Support Engineer position works to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. They will provided direct assistance to customers as an escalation point for complex issues and also works with our premium customers.They also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. Technical Support Engineer helps onboard new employees, and helps mentor, advise, and train employees on both technical and soft skills.

Shift: 10:30a - 7:00p CT

What you can expect to do in this role:

  • Utilize available resources to independently resolve support issue
  • Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologies
  • Act as an escalation point for technical questions and case consultations for our most complex standard support issues and environnments, and working with our enterprise customers
  • The position also actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
  • Conduct technical training on core products and supporting technologies for both internal and external users
  • Use judgment to determine the appropriate channel of response and effectively communicate through that channel (email, phone, screen sharing, etc.)
  • Work closely with Product Specialists and Product Management to submit and evaluate Product Issues and feature requests respectively.
  • Occasionally be on call for Support issues outside of normal business hours
  • Work cross departmentally as required to resolve customer issue
  • Maintain case management to ensure that target response times are met
  • Onboard and mentor new employees in a one on one, or one to few setting.
  • Other duties and special projects as assigned

What we are looking for:

  • Minimum of 2 years ability to troubleshoot issues related to systems, networks, and hardware (Required)
  • Minimum of 2 years experience using command-line tools (Required)
  • Minimum of 2 years experience with MacOS and server platforms (Preferred)
  • Minimum of 2 years exceptional customer service skills along with the ability to interact with internal and external customers (Required)
  • Minimum of 2 years experience in technical support and/or systems administration (Required)
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Apple Platform
  • Strong problem-solving skills
  • High School Diploma or GED (Required)
  • 4 Year / Bachelors Degree (Preferred)
  • A combination of relevant experience and education may be considered

How we help you reach your best potential:

  • Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
  • Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
  • Named a 100 Best Companies to Work For by Great Place to Work and Fortune Magazine
  • We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
  • Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
  • Our customers are some of the most loyal in the world. We put people over profits - which is why our customers keep coming back to us

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

#LI-REMOTE



Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

  • Technical Support Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States Vervint Full time

    Position: Technical Support SpecialistLocation: Minneapolis, MNJob Id: 1174# of Openings: 1Technical Support Specialist/End User Services Technician (Full Time | Minneapolis)As an EUS Technician, you are a developing member of the End User Services team. In this role, you will be responsible for collaborating with others, as well as working independently,...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Vervint Full time

    Position: Technical Support SpecialistLocation: Minneapolis, MNJob Id: 1174# of Openings: 1Technical Support Specialist/End User Services Technician (Full Time | Minneapolis)As an EUS Technician, you are a developing member of the End User Services team. In this role, you will be responsible for collaborating with others, as well as working independently,...

  • Manager, Technical Support

    4 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Manager, Technical Support

    2 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Engineer I

    3 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. | Let's Redefine Possible RESPONSIBILITIESResponsible for routine engineering assignments involving basic engineering...

  • Engineer I

    2 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. | Let's Redefine Possible RESPONSIBILITIESResponsible for routine engineering assignments involving basic engineering...

  • Technical Support Associate

    2 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Technical Support Associate

    4 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Systems Development Engineer I

    4 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Systems Development Engineer I

    2 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Senior Security Engineer

    2 weeks ago

    Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time

    Position SummaryThe IT Security Engineer II is responsible for creation, coordination, implementation and execution of cyber security solutions and providing security governance and oversight in support of Xcel Energy's strategy and consistent with the IT Security & Risk Management Program Strategy. This position works closely with key business partners,...

  • Senior Security Engineer

    2 months ago

    Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time

    Position SummaryThe IT Security Engineer II is responsible for creation, coordination, implementation and execution of cyber security solutions and providing security governance and oversight in support of Xcel Energy's strategy and consistent with the IT Security & Risk Management Program Strategy. This position works closely with key business partners,...

  • Technical Product Manager

    1 month ago

    Minneapolis, Minnesota, United States Cognizant Technology Solutions Full time

    The Role: Cognizant is looking for an experienced and innovative Technical Product Manager who has worked on products within Asset Management operations to serve our diverse base of global financial clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an...

  • Technical Services Manager

    1 week ago

    Minneapolis, Minnesota, United States Agiliti Full time

    Job Description:The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...

  • Technical Manager

    3 weeks ago

    Minneapolis, Minnesota, United States TRC Companies, Inc. Full time

    About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...

  • Project Engineer I

    3 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Our foundation and culture are based upon our company values of trust, safety, teamwork, responsibility, service and stewardship. We are inspired by a compelling purpose to build structures...

  • Technical Product Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Cognizant Technology Solutions Full time

    The Role: Cognizant is looking for an experienced and innovative Technical Product Manager who has worked on products within Asset Management operations to serve our diverse base of global financial clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an...

  • Technical Product Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Cognizant Technology Solutions Full time

    The Role: Cognizant is looking for an experienced and innovative Technical Product Manager who has worked on products within Asset Management operations to serve our diverse base of global financial clients. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an...

  • Senior Safety Engineer I

    3 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    Overview:Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Our foundation and culture are based upon our company values of trust, safety, teamwork, responsibility, service, and stewardship. We are inspired by a compelling purpose to build...

  • Senior Safety Engineer I

    2 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    Overview:Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Our foundation and culture are based upon our company values of trust, safety, teamwork, responsibility, service, and stewardship. We are inspired by a compelling purpose to build...