Manager - Tech Ops Strategy and Performance

4 weeks ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:
Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

This Manager is responsible for developing, implementing, and leading strategic initiatives with the Tech Ops organization. This role plays a critical part in ensuring the safety, reliability, and efficiency of our employees and aircraft while stiving for 'Safety First. Service Always'. This position is also tasked with seeking opportunities to optimize costs and improve our competitive position in the market as the airline and the technical operations organization evolves.

  • Strategic Analysis: Develop analytical models and drive change management to support various strategic initiatives within United. Includes modeling numerous opportunities for growth, cost reduction, consistency, and innovation in addition to risk identification and mitigation planning.
  • Stakeholder Collaboration: Collaborate with other departments, including Maintenance, Engineering, Safety, HR, Finance and Corporate Real Estate to ensure alignment on strategic initiatives.
  • Updates and Communications: Develop and present regular updates to key divisional and cross-departmental stakeholders regarding progress on key initiatives.

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working on a 3-days in office schedule, however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Bachelor's degree (B.S.) or equivalent experience
  • Aviation management, engineering, finance, supply chain, or a related field
  • 3-5 years' of relevant experience
  • Solid understanding of the airline industry
  • Strong analytics background, planning and communication skills, strong interpersonal skills, organizational management, identifying improvement opportunities, influencing and managing change
  • Must be willing and able to work a hybrid schedule, in-office at least 3 days a week at the CSC-Willis Tower in Chicago, IL
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree
  • 5+ years' of experience in data analytics, process improvement and/or consulting
  • 3+ years' of leadership experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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