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User Support Specialist

4 months ago

Conyers, Georgia, United States Alacrity Solutions Full time

User Support Specialist

Welcome to Alacrity Solutions We are a leading provider in the insurance industry, offering end-to-end solutions for claims, repairs, and recovery. Our expertise spans various areas such as property, auto, heavy equipment, and casualty claims management.

About the Job:

As an IT User Support Specialist at Alacrity Solutions, you will play a crucial role in providing technical assistance and support to individuals and organizations relying on information technology. Your responsibilities include addressing user inquiries, resolving issues promptly, and ensuring a smooth user experience.

Primary Responsibilities:

  • Field incoming phone calls to address user requests and create tickets for tracking.
  • Diagnose and troubleshoot technical problems by asking relevant questions.
  • Install, repair, and troubleshoot hardware and software.
  • Assist in training end-users on new technologies.
  • Manage equipment orders, software requests, and inventory.
  • Perform user account maintenance and system updates.
  • Collaborate with team members and managers to address customer concerns.
  • Adapt to changing circumstances and prioritize tasks effectively.

Skills & Qualifications:

  • Associate degree or equivalent in computer science or related field.
  • Customer service experience, preferably in an IT environment.
  • Familiarity with Windows systems and hardware.
  • Strong communication and problem-solving skills.
  • Ability to work well under pressure and meet deadlines.

Additional Benefits:

  • Competitive starting salary up to $45K.
  • Benefits package including medical, dental, and vision coverage.
  • 401K options and paid time off.
  • Equal Opportunity Employer:
  • Alacrity Solutions is committed to a diverse and inclusive workplace.

Join our team at Alacrity Solutions and be part of a dynamic work environment dedicated to customer satisfaction and technical excellence