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Host(ess) / Food & Beverage Coordinator

3 months ago

Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

We are seeking a dynamic and personable individual to join our team as a Host(ess) and Food & Beverage Coordinator at our luxury hotel. This unique role blends the responsibilities of a host(ess) in our Liberte Lounge with those of a food and beverage coordinator. The ideal candidate will have a strong emphasis on social media support, excellent communication skills, and the ability to provide an exceptional first experience for our guests. Additionally, the role involves assisting the management team with various administrative tasks:

Guest Services:

  • Greet and welcome guests with a warm and friendly demeanor.
  • Manage reservations and ensure efficient seating arrangements.
  • Provide personalized recommendations and address guest inquiries.
  • Ensure guest satisfaction by promptly addressing any concerns or requests.
  • Utilize tools and platforms to create industry leading guest specific experience.

Food & Beverage Coordinator:

  • Collaborate with the kitchen and bar staff to ensure timely and accurate service.
  • Monitor inventory levels and assist in ordering supplies.
  • Maintain a clean and organized dining area.
  • Assist in menu planning and updates.

Social Media Support

  • Create engaging content for the hotel's social media platforms.
  • Monitor and respond to guest reviews and comments online.
  • Promote special events and offers through social media channels.
  • Track social media metrics and report on performance.

Communication:

  • Serve as a liaison between guests and the management team.
  • Communicate guest preferences and special requests to the appropriate departments.
  • Assist in training new staff members on service standards and procedures.
  • Special Events Coordination: "planning" and coordinating special events, private parties, or large group reservations, ensuring that all guest requirements are met (this refers to masterclasses and PDR).
  • Participate in regular team meetings and provide feedback on service improvements.

Administrative Support:

  • Assist with scheduling and staff management.
  • Prepare reports and maintain records of guest feedback and service issues.
  • Support the management team with various administrative tasks as needed.
  • Ensure compliance with health and safety regulations.
Qualifications
  • Previous experience in hospitality, particularly in a luxury hotel or upscale restaurant/bar setting.
  • Strong communication and interpersonal skills.
  • Proficiency in social media platforms and content creation.
  • Excellent organizational and multitasking abilities.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for delivering exceptional guest experiences.
  • Basic knowledge of food and beverage operations is required.
  • High school diploma or equivalent; additional hospitality or food & beverage education is a plus.
Additional Information

Your team and working environment:

  • Be part of an influential team to guide the transformation of luxury, French hospitality.
  • We recognize and celebrate team and individual successes.
  • We are a brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests.

Source: Hospitality Online