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Concierge

3 months ago

Minneapolis, Minnesota, United States Ecumen Full time

The Concierge is responsible for creating a positive first impression to all visitors, residents and staff. They are the crucial first point of contact for all residents and visitors. Responsible for providing general support to residents with a variety of administrative activities and related tasks.

About Us:

Abiitan is an Ecumen community located in the heart of the Mill City District of Downtown Minneapolis. Abiitan provides three levels of care, which fulfills our goal of being an "Age in Place" community. We offer Independent Living, Assisted Living & Memory Care. Our employees are dedicated to empowering our customers to lead richer, fuller lives. We are looking for team members who can embrace creativity and deliver excellent customer service to make Abiitan the best place to work in Downtown Minneapolis.

Ecumen, a Minnesota based non-profit, is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota's 8th largest senior living provider, we continue to advocate for those we serve. Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.

Opportunity Details:

On-Call / Casual Status -

  • Shifts: 7:00am-3:00pm and 3:00pm-11:00pm
  • Position will pick up shifts as needed - weekdays, weekends and holidays if available.
  • Free underground parking for all team members

Essential Job Responsibilities:

  1. Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.
  2. Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.
  3. Provide recommendations and guidance about the local area.
  4. Handle Abiitan's Community Rooms Reservation calendar.
  5. Sends and receives fax transmissions, emails, scanned, mail as directed.
  6. Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.
  7. Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.

Concierge Minimum Required Qualifications:

  • Excellent customer service and telephone skills
  • Current valid driver's license and proof of vehicle insurance (if applicable)
  • Ability to communicate effectively in both verbal and written formats
  • Computer skills and experience with Microsoft Word and Excel
  • Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Preferred Qualifications:

  • High School diploma or GED equivalent
  • Prior customer service experience
  • Knowledge of the downtown area and Mill City neighborhood
  • Prior experience working with seniors


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Equal Opportunity Employer: Minority/Female/Disability/Veteran