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Dispatcher
3 months ago
Transdev is looking for Dispatchers in Atlanta, GA.Our dispatchers are an integral part of daily operations. This position is responsible for same day service scheduling and manifest maintenance for the access-a-Ride transportation program. The position of the dispatcher is the one who works directly with the passengers and carriers. The goal of the dispatcher is to make sure that all runs are on time the day of service. We hire individuals who make safety and customer service their top priorities.
Transdev is proud to offer:
- Shift: Monday-Friday 9pm-5am
- Consistent full-time, year-round work
- An excellent benefits package including medical, vision, and dental coverage, and 401(k) savings plan
- Paid Holidays & Vacation
- Ongoing company training on state-of-the-art online system
- Opportunities for career advancement nationwide.
- A great work environment
Our Dispatchers are responsible for:
- Consistently review routes and make adjustments for efficiency
- Maintain route productivity of spare use
- Respond to customer inquiries such as vehicle location, ETA, and ride times in a timely manner and maintain a standard call answer rate
- Schedule same-day changed transportation for customers, i.e. will-call service
- Monitor emails and handle as appropriate
- Provide excellent customer service
- Relay changes to carriers with updated manifests
- Schedule all the unscheduled trips no less the one hour prior to scheduled windows
- Complete all carrier transfers
- Perform data entry for non MDC manifests, as needed
To qualify as a Dispatcher, you'll need:
In addition to all of the requirements that are listed for the dispatcher position description
- Minimum of one year of dispatching or scheduling experience or a year in customer service.
- Great knowledge of the Denver metro area and surround cities and ability to read maps and give directions
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to asses a problem and resolve it using good judgment
- Excellent detail oriented skills, ability to multi-task, pay attention to detail, remain focus and follow through with tasks
Essential job functions:
- Ability to proficiently operate a windows-based computer with keystroke speed of no less than 35 corrected words per minute
- Ability to communicate clearly in the English language
- Able to utilize a standard business telephone
- Ability to sit for extended periods of time
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: PleaseClick Herefor CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Req ID: 3025
Pay Group: UD5
Cost Center: 55608
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
