![iFocus Consulting Inc](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
4 days ago
This position provides a positive environment where technology is leveraged to assist our customers' needs. The right candidate for this position must be eager to learn and be immersed in projects. These include providing end-user support of our software, online user training sessions, working with other software development team members to identify software bugs, working with our graphic designer when communicating with our clients on open development projects, and performing basic billing tasks.
iFocus Consulting is an established IT services and software company that provides support and consulting services to North Coast Oregon businesses and local government entities throughout the Pacific Northwest.
Visit us online to learn more about our company:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide first-level customer support of our software platform.
Respond to customers via email and phone.
Interface with our software development team.
Interface with clients to provide a high-level of customer service.
Assist in and be a part of our software development life-cycle.
Respond to customer billing questions.
Assist with basic AP/AR tasks.
Perform HTML and site updates using our in-house CMS product.
REQUIREMENTS
Experience with Windows Desktop, Microsoft Office Systems, Office 365.
Excellent phone communication skills.
Excellent email communication skills.
Detail oriented and a self-starter.
Positive outlook and demeanor.
Ability to work well in a team environment.
Ability to learn quickly with a technical acumen.
Positive outlook and demeanor
RECOMMENDED QUALIFICATIONS
Experience providing phone support to customers.
Willingness to improve and learn our software system workflow.
Experience with CMS concepts, basic HTML/CSS editing.
Experience with CRM and project management software.
BENEFITS
Full time position.
Competitive benefits.
Excellent training program.
Casual work environment.
Work/Life balance.
Ability to live in beautiful Astoria Oregon.
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