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Regional CX Manager, Grower Experience

3 months ago

Research Triangle Park, United States BASF SE Full time
Now hiring Regional CX Manager, Grower Experience - RTP, NC

We are looking for a Regional CX Manager Grower Experience to join our Agricultural Solutions team in Research Triangle Park, NC.

Come create chemistry with us

BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture.

As the Regional CX Manager, Grower Experience, you will have a significant impact in leading the mid-term customer experience strategy and driving transformative change cross-functionally within the organization. Reporting to the Senior Regional Manager of Customer Experience, you will support the development and implementation of the regional CXM roadmap for APN, with a strong focus on leading the end-to-end Grower Experience journey framework and omni-channel engagement eco-system across North America.

As a Regional CX Manager, Grower Experience - RTP, NC, you create chemistry by...
  • Responsible for managing the end-to-end Grower experience journey and sub-journey framework, omni-channel ecosystem, process mapping & CX performance measurement for journey analytics across North America.
  • Providing strategic and operational thought leadership on Customer Experience Management, Journey Management and Voice of Customer Strategy, acting as a CX subject matter expert for the Canada and P&SS businesses.
  • Maintaining a deep understanding of target customers, leverage customer insights & CX analytics to identify opportunities for improvement or market differentiation, leading cross-functional efforts for experience improvements for growers across North America.
  • Providing Change Management guidance on new Ways of Working with CX improvements, collaborating with Commercial Hub Product owners on tool enablement to support to-be experiences.
If you have...
  • Bachelor's Degree, ideally a focus in customer experience, sales, business, or marketing.
  • Minimum of 8-10 years of experience in customer oriented commercial or cross functional roles (i.e. sales or marketing) delivering premium customer experiences
  • Experience leading highly complex, cross functional projects/initiatives.
  • Minimum of 3 years' experience leading direct/indirect teams and large projects.
  • Experience in Journey Mapping, Experience design and Customer Experience implementation.

  • Relevant experience in Agriculture preferred, but not necessary.
Create your own chemistry with

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more
About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.