Programme Management Assistant

3 weeks ago

NewYork, United States United Nations Department of Global Communications (DGC) Full time
JOB DESCRIPTION

Job Opening

Job Opening ID: 216488

Job Network :
Questions économiques et sociales et développement
Job Family :
Direction de programmes
Category and Level :
General Service and Related Categories, G-6

Duty Station :

NEW YORK
Department/Office :
Department of Global Communications
Date Posted :
Nov 10, 2023

Deadline :
Dec 10, 2023

Org. Setting and Reporting


This position is located in the Communications Campaigns Service (CCS) of the Campaigns and Country Operations Division (CCOD) in DGC.

The Programme Assistant will report to the Digital Campaigns Officer, working in close coordination with the social media section, the digital media unit and the thematic campaign sections in CCS/CCOD and liaising closely with the Evaluation and Communications Research Unit (ECRU).

Responsibilities

  • Actively monitors and supports analysis of key performance indicators (social media, campaign websites, and media) for campaigns and major events/conferences using industry standard tools (e.g. Google Analytics, native social analytics dashboards (Twitter X, Instagram, Facebook, etc), Talkwalker).
  • Assists in establishing KPIs and, where required, UTM parameters and tracking URLs for major campaigns and social media platforms in coordination with Social Media Section, Digital Unit, relevant Campaign Units and ECRU.
  • Assists in preparing quarterly and yearly metrics and insights reports for global campaigns and events led by the Communications Campaigns Service, including contextual analysis to identify trends and enhance deeper understanding of audience engagement and sentiment.
  • Monitors social media analytics for regular reporting and ad hoc requests in close liaison with Social Media Section and Evaluation and Communications Research Unit (ECRU).
  • Provides assistance in support of coordination, planning and implementation of strategic communications programmes and processes for CCS/CCOD;. monitors status of relevant programme/project proposals; takes necessary action to ensure project documents are completed and submitted to relevant parties for approval.
  • Drafts programme/project summaries and talking points on various strategic communications issues. Coordinates the review and clearance process of summaries and talking points, and coordinates on the finalization as needed.
  • Provides assistance on CCS campaigns activities, such as drafting meeting notes, correspondence and communications as needed.
  • Performs other duties as assigned.
Competencies

Professionalism:

Ability to identify and resolve a range of issues/problems and to work well with figures, undertake basic research and gather information from standard sources.

Demonstrated ability to apply good judgment in the context of assignments given.

Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.


Communication:

Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.


Planning& Organizing:

Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent.

Job – Specific Qualification

Not available.

Work Experience

Seven years of progressive experience in communications, with a focus on digital or related area are required.

Experience in monitoring, analyzing and reporting on web, social media, media analytics and metrics tools (social media dashboards such as Twitter X, IG, Facebook and Google analytics) is required.

Experience working in communications on Public Information issues for the United Nations or an international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English and is required. Knowledge of another official United Nations language is desirable.

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