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Business Support Specialist

2 months ago

Orlando, Florida, United States Orlando Utilities Commission Full time

OUC - TheReliableOne , is presently seeking a Business Support Specialist - Records Management to join the Office of General Counsel division.At OUC, we don't just work – we're building a bright future of innovation and transformation for future generations.

We are seeking a compliance-driven, detail-oriented professional with a passion for improving business operations through effective records management. As a self-starter with strong analytical skills, a high level of confidentiality, and technological proficiency, you will play a key role in our Information Governance department.

In this role, you'll coordinate administrative and program operations, focusing on data review, research, report development, documentation maintenance, and customer support for both internal and external stakeholders. You'll manage projects autonomously, including coordinating meetings and classifying records.

Your key responsibilities include ensuring compliance while helping departments achieve their goals, coordinating records disposition projects, and managing data classification with precision. Staying current with industry standards is essential. Additionally, you'll provide training on records management best practices, support various operational projects, and assist the Office of the General Counsel with administrative tasks. This role is perfect for someone who thrives in a structured environment and excels in working with well-defined processes.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation.At OUC, each position contributes to the success and achievement of our goals.Click here ) to learn more about what we do.

The ideal candidate will have:

  • Bachelor's degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. (Two years of relevant experience may substitute for each year of education)
  • Minimum of two (2) years of experience in business operations support, with responsibilities in:
  • Project coordination
  • Budget/accounting coordination
  • Financial data research & analysis
  • Developing operational reports, and/or
  • Business operations analysis
  • Preferred Skills:
  • Experience in legal and records management and analysis
  • Knowledge of Florida records management standards and compliance
  • Familiarity with tools like Oracle CC&B, JD Edwards E1, FootPrints, Documentum, FileBridge, or similar systems
  • Strong skills in compliance management, organization, and follow-up
  • Ability to manage meetings, schedules, and audits
  • Critical thinking and problem-solving abilities to identify records management needs, streamline processes, and ensure compliance through audits
  • Proficiency in both electronic and physical filing systems, including converting paper records to digital
  • Excellent communication skills and business language acumen for responding to requests, training staff, and collaborating with stakeholders

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

  • Competitive compensation
  • Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
  • OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
  • Generous paid vacation, holidays, and sick time
  • Paid parental leave
  • Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
  • Wellness incentives and free access to all on-site OUC fitness facilities
  • Access to family-oriented recreational areas
  • Paid Conference and Training Opportunities
  • Free downtown parking
  • Hybrid work schedule

Click here to view our Benefits Summary. )

Salary Range: $29.85 to $37.32 per hour commensurate with experience (Estimated $62,088 to $77,625.60 per year)

Location: "The Greenest Building in Downtown"- Reliable Plaza ) , 100 W. Anderson Street, Orlando, FL 32801

Please see below a complete Job description for this position.

Job Purpose:

Provide advanced operational and administrative support for an assigned Business Unit or department. Coordinate the administrative and program operations of the department, to include: reviewing and researching data; developing reports and recommendations; coordinating budgets; maintaining documentation; and supporting departmental customers.

Primary Functions:

  • Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data;
  • Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; may be required to provide financial, statistical, and/or technical analysis/reports;
  • Participate in forecasting the department's operational activities and work volumes;
  • Provide related research, recommendations, and/or scheduling of employees and resources;
  • Coordinate assigned departmental programs, projects, and activities; respond to program customers to identify needs and resolve issues; act as a resource for other departments;
  • Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements;
  • Research and recommend new technologies, programs, and procedures;
  • Participate in developing and maintaining departmental and/or operational budgets; identify and research budget and financial variances;
  • Maintain and review departmental contracts, documents, policies, and manuals; help to ensure compliance with related regulations and agreements;
  • Participate in coordinating departmental administrative activities, to include, but not limited to: creating purchase orders; approving invoices; coordinating events; and supporting employee management activities;
  • Train staff on programs, procedures, budgeting, and/or department operations;
  • Support operational software and technical applications related to the department;
  • Perform other duties as assigned.

Technical Requirements:

  • Thorough knowledge of all, but not limited to, the following:
  • Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.);
  • Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
  • Customer Information System (CIS);
  • Strong written, oral, and interpersonal communications skills;
  • Analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions;
  • Able to prioritize and coordinate multiple projects to meet deadlines;
  • Understand and apply technical and regulatory knowledge in the functional area of assignment;
  • Develop a variety reports, documents, manuals, and guides for the functional area of assignment;
  • Ability to understand and apply governmental accounting practices in the maintenance of financial records;
  • Ability to make arithmetic computations using whole numbers, fractions and decimals; compute rates, ratios and percentages;
  • Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/ Years of Experience Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience (as described below) may replace each year short of the education requirement;
  • Minimum of two (2) years of providing support to business operations, to include one or more of the following responsibilities:
  • Project coordination,
  • Budget/accounting coordination,
  • Financial data research,
  • Developing operational reports, and/or
  • Analysis of business operations
  • Additional experience in the functional area of assignment may be preferred.

Working Conditions:

This job is absent of disagreeable conditions.

Physical Requirements:

This job consists of constant or very frequent speaking, hearing, reading, writing, typing, sitting, and repetitive motions. This job may occasionally consist of driving a company vehicle, reaching over head, and climbing (ladders, stairs, hills, etc.).

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled