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Technical Account Manager

3 months ago

Austin, Texas, United States dbt Labs Full time

About Our Company

Established in 2016, dbt Labs is dedicated to assisting analysts in creating and sharing organizational knowledge. With a significant following and community engagement, dbt Labs has become a leading figure in analytics engineering. Currently, we have 30,000 active company users, 100,000 members in the dbt Community, and over 4,100 customers on dbt Cloud.

Job Description:

We are looking for a Technical Account Manager (TAM) to work closely with our existing customers to maximize their utilization of dbt Cloud. As a TAM, you will engage in technical discussions, identify new data challenges, and demonstrate how dbt Cloud can address specific needs through interactive sessions and workshops. Your primary objective is to ensure customer satisfaction, leading to renewals and expansions within our client base.

Internally, you will serve as the voice of the customer, providing valuable insights to enhance our product offerings and support the growth of our TAM team's capabilities in Austin, where this position is based for two days per week.

Key Responsibilities:

  • Manage Enterprise customer portfolios, monitor product adoption, and identify growth opportunities
  • Enhance customer loyalty by building strong relationships with key stakeholders and understanding their analytics requirements
  • Educate customers on new and existing dbt Cloud features to maximize value
  • Collaborate with Sales Directors and Solutions Architects to drive customer success
  • Advocate for customers in product development discussions and contribute to process enhancements
  • Create and deliver engaging content through various channels

Qualifications:

  • 2+ years experience in post-sales roles or data analytics
  • Strong technical background in data warehousing and SQL
  • Effective presentation skills and the ability to engage different audiences
  • Comfortable in fast-paced environments and problem-solving scenarios
  • Desire to work collaboratively and willingness to travel

Additional Skills:

  • dbt certification is a plus
  • Proficiency in Python and advanced SQL knowledge
  • Experience with data infrastructure tools and APIs

Benefits:

  • Equity Stake
  • Benefits Include:
    • Unlimited vacation policy
    • 401k with guaranteed contribution
    • Comprehensive healthcare coverage
    • Paid Parental Leave
    • Health & Wellness stipend and more

At dbt Labs, we advocate for inclusive practices and welcome diverse backgrounds. Regardless of your background, if you are passionate and skilled, we encourage you to apply for this opportunity.

Please note that dbt Labs reserves the right to modify or remove this job posting at any time.