Customer Service Representative

1 month ago

Fridley, Minnesota, United States Taylor Corporation Full time

Come Work with Us

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Print Impressions, a division of Taylor Corporation, is looking for an experienced Customer Service Representative to join our team at our Fridley, MN location A Customer Service Representative (CSR) is responsible for delivering a consistent, quality experience to all internal and external customers while building internal and external relationships. A CSR significantly influences the customers' experience as the first contact and expediter of our ability to address any request across a large volume of customers. During this process, they will have developed some subject matter knowledge across our various offerings and solutions allowing them to work more autonomously than the entry level CSR. Someone in this role must have very strong communication skills, work seamlessly with multiple sources in various locations to quickly address and resolve customer requests, and always keep the customer first.

A CSR plays an integral part in meeting all company goals:

  • Guarantee satisfaction and value for our customers
  • Contribute to a work environment that fosters pride in being part of a winning team
  • Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards

A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.

Your Responsibilities:

  • Deliver an exceptional customer experience every time
  • Manage all communication - written, verbal and in-person - professionally, friendly and efficiently
  • Provide accurate, timely information and follow-up activity in a courteous, efficient, accurate manner
  • Work with applicable team members to address escalations and concerns on behalf of the customer ensuring a clear owner and hand-off is made when applicable
  • Escalate and engage appropriate resources to assist or resolve service issues as necessary
  • Work assigned workflow to meet customer deadlines in a team environment while sharing suggestions for improvement
  • Work to gain an understanding of our customers and their needs by finding applicable resources as needed
  • Learn our different products and services and communicate them to customers
  • Works with a mentor, team and supervisor to gain knowledge
  • Continue to sharpen skills and drive personal growth through additional applicable training
  • Available to assist on projects

You Must Have:

  • High School education
  • 2+ years of related / relevant experience
  • Strong Microsoft Office skills with emphasis on Excel and Outlook
  • Advanced computer experience and ability to implement new technologies

We Would Prefer:

  • 2+ years of secondary education
  • Print, marketing, or promotional product experience
  • knowledge

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

  • Customer Service Manager

    1 month ago

    Fridley, Minnesota, United States Taylor Corporation Full time

    Let Us Power Your PotentialTaylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should...

  • Sales Representative

    2 weeks ago

    Fridley, Minnesota, United States Twin City Staffing Full time

    Exciting Sales Representative Opportunity at Dynamic Company in Fridley, MN!Are you a Sales Professional looking to take your career to new heights? Join our thriving business in Fridley, MN, and become a valuable part of our team. We are in search of a dedicated sales representative to help us grow our business by maintaining existing accounts and acquiring...

  • Client Account Manager

    1 month ago

    Fridley, Minnesota, United States Taylor Corporation Full time

    Power Your PotentialFurther Your CareerTaylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth -...

  • Addiction Services Counselor

    2 weeks ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:June 13, 2024Department: Unity Adult Mental Health Partial UnitShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: OtherJob Summary:Allina Health's focus on creating more access to mental health & addiction services in our communities has fueled...

  • Addiction Services Counselor

    1 month ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:May 21, 2024Department: Unity Substance Abuse OutpatientShift:Evening/Night (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: NoneJob Summary:The Addiction Counselor utilizes critical thinking skills in the counseling process of assessment, planning,...

  • Director of Health Services, RN

    1 month ago

    Fridley, Minnesota, United States Lifespark Full time

    Landmark of Fridley, a Lifespark Senior Living Community is looking for a Director of Health Services to join our growing team Landmark of Fridley Senior Living is in Fridley, MN, located right off Central Ave and Mississippi Street, at the former home of Sandee's Restaurant. We help seniors Age Magnificently in our 69-unit apartment-style community...

  • Housekeeping/Janitorial Full Time

    1 month ago

    Fridley, Minnesota, United States Carlson Building Maintenance Full time

    Join our team Carlson is one of the largest retail cleaning companies in the Upper Midwest. We maintain over 240 properties in 8 states. Our headquarters is in White Bear Lake, MN, a northeast suburb of Saint Paul. This is an entry level position, however we believe in cultivating our employees' potential and promote from within.Job SummaryThe Floor Care...

  • Administration Specialist I

    1 week ago

    Fridley, Minnesota, United States National Diversity Network Full time

    :Administrative Specialist Plunkett's Pest ControlYou probably never thought about working for a pest control company; but it may just be everything you are looking for.About Plunkett's:Plunkett's is a solid, family-owned business established in 1915 celebrating over 100 years of continued growth Our service area covers 18 states with headquarters in...

  • Dietary Aide

    1 month ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:May 22, 2024Department: Food Services UnityShift:Day/Evening (United States of America)Shift Length:Variable shift lengthHours Per Week:32Union Contract:SEIU-4-Unity Service WorkersWeekend Rotation: Every OtherJob Summary:Assist with the preparation and delivery of meals to all service areas including patients,...

  • Dietary Aide

    1 week ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:June 20, 2024Department: Food Services UnityShift:Day/Evening (United States of America)Shift Length:Variable shift lengthHours Per Week:28Union Contract:Non-UnionWeekend Rotation: Every OtherJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities...

  • Billing Specialist

    1 month ago

    Fridley, Minnesota, United States Smart Care Solutions Full time

    Espresso Partners, a Smart Care Solutions company, will help you find the best equipment for your needs, whether you are an independent cafe, restaurant, large chain, or specialty coffee roaster. We also understand that all of this wonderful technology needs maintenance and repair. Our Repairistas are second to none in the commercial espresso machine repair...

  • Driver

    1 month ago

    Fridley, Minnesota, United States Canon U.S.A., Inc. Full time

    DriverJob LocationsUS-MN-FridleyRequisition ID # of Openings1Category (Portal Searching)Customer Service/SupportPosition Type (Portal Searching)Regular Full-TimeOverviewDrivers will be responsible for driving company vehicle to pick up and deliver outgoing mail and packages from client site and/or other locations within established time frames, per...

  • Mental Health Program Assistant

    1 month ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:May 14, 2024Department: Unity Adult Mental Health Partial UnitShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: NoneJob Summary:Plan and facilitate therapeutic interventions through structured activities and education. Provides direct and...

  • Day Delivery Driver

    2 weeks ago

    Fridley, Minnesota, United States Mygrant Glass Full time

    The goal of Mygrant Glass Company is to provide friendly, knowledgeable, and prompt service to our wholesale auto glass customers.Mygrant Glass was founded in 1926 by the Mygrant family and has grown to a national company with over 80 locations and growing. Mygrant Glass remains a wonderful family-owned business that strives to attract and keep quality...

  • Faculty Physician

    1 month ago

    Fridley, Minnesota, United States University of Minnesota Physicians Full time

    University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout...

  • Physician - Endocrinologist

    1 month ago

    Fridley, Minnesota, United States University of Minnesota Physicians Full time

    University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout...

  • Early Learning Tutor

    1 month ago

    Fridley, Minnesota, United States Ampact, AmeriCorps in Action Full time

    Position SummaryBe the difference and put your passion into action - join Early Learning Corps Across the country, thousands of kids need extra help to be ready for kindergarten. Together, we can help set children up for successAs an Early Learning Tutor, you'll spend your days helping kids ages 3-5 talk, read, write, sing, and play to develop early reading...

  • Nurse Practitioner or Physician Assistant

    1 month ago

    Fridley, Minnesota, United States University of Minnesota Physicians Full time

    University of Minnesota Physicians is seeking a Nurse Practitioner or a Physician Assistant to join our Endocrinologypractice due to growth and patient demand. In this Role You Will: Be responsible for outpatient clinical duties at the M Health Fairview Specialty Clinics located in Fridley and Edina.Treat patients with a variety of general Endocrinology...

  • Emergency Department Medical Technician

    1 month ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:December 29, 2023Department: Unity Emergency ServicesShift:Permanent Nights (United States of America)Shift Length:8 hour shiftHours Per Week:24Union Contract:Non-UnionWeekend Rotation: Every OtherJob Summary:Within scope of medical certification, independently provides patient care. This includes, but not...

  • Emergency Department Medical Technician

    1 month ago

    Fridley, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:February 09, 2024Department: Unity Emergency ServicesShift:Day/Night (United States of America)Shift Length:12 hour shiftHours Per Week:24Union Contract:Non-UnionWeekend Rotation: Every 3rdJob Summary:Within scope of medical certification, independently provides patient care. This includes, but not limited to...