Client Account Manager

4 weeks ago

Fridley, Minnesota, United States Taylor Corporation Full time

Power Your Potential

Further Your Career

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.


Your Opportunity:

Taylor Print & Visual Impressions, a Taylor Corporation company, is looking for a Client Account Manager to join our team.

Your Responsibilities:

  • Acts as a liaison between Sales Representatives, Operation Teams, Accounting, and Vendors to meet customer needs and requirements.
  • On a daily basis, you will be responsible for entering orders, facilitating inventory meetings with the customer, sending order acknowledgments to your customers then following up to ensure they meet their expectations.
  • Coordinate solutions to issues elevated from the sales representative and customers and ensure resolution.
  • Maintain and expand sales of current customers by understanding the company's capabilities and services, then conducting in-depth customer needs assessments to offer them a solution to a problem, a way to increase service, or to make their product further stand out.
  • Proactively identify any problems with the policies or procedures that may have an adverse effect on our customers or our ability to provide them with exceptional customer service. Provide alternative solutions to those problems.
  • Compile reporting as your customer, sales, operations, or management requests.

Your Schedule:

  • Monday - Friday, 8:00am - 5:00pm

You Must Have:

  • 3+ years of Customer Service experience
  • Excellent computer skills, including Microsoft PowerPoint, Excel, and Word
  • Excellent verbal and written skills and the ability to connect meaningfully and establish relationships with multiple organizational levels
  • Effective time management and organizational skills
  • Ability to simultaneously manage multiple complex tasks and projects while holding colleagues accountable for on-time deliverables, escalating as appropriate

We Would Also Prefer:

  • Experience in a printing or manufacturing environment

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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