Pool Server

3 weeks ago

Scottsdale, Arizona, United States The Scottsdale Resort at McCormick Ranch Full time
Job SummaryThis position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team. Serve cocktails and food to guests in a personable, courteous and professional manner with a focus in our superior standards which displays a sense of prideQualifications
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
  • Strong working knowledge of micros ordering system and other check processing procedures
  • Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs
  • Ability to lift moderate weights and remain on feet for a prolonged period of time
  • Ability to carry food and beverages up and down stairs safely and professionally
  • A sincere desire to provide the utmost in guest service
  • Ability to listen effectively, to speak and write English clearly
  • Must work well under a high stress/pressure environment
  • Self-motivated, organized, fast and even-tempered
  • Strong attention to detail a must
  • Pleasant personality to effectively deal with guests who may be upset or displeased
  • Ability to quickly deliver quality product while under pressure
  • Must be able to bend down repeatedly
  • Possess excellent leadership, communication and interpersonal skills
  • Consistently maintain a high level of work quality and quantity per resort standards
  • Ability to identify, address and resolve conflict
  • Ability to work under extreme weather conditions; wet, dry, cold, hot
  • High School Diploma or G.E.D
  • Related Work Experience
  • Previous food and beverage experience required
  • Experience with hospitality and customer service required
Responsibilities
  • This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team
  • Serve cocktails and food to guests in a personable, courteous and professional manner with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence
  • Be thoroughly familiar with all standards of proper service and phone etiquette and adhere to these standards throughout guests' dining experience
  • Stock all necessary food and non-food items
  • Complete requisition for all required paper goods, beverage supplies and perishable items
  • Offer misting service, towels and ice water to guests
  • Greet guest and take beverage order
  • Service items from a limited menu
  • Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
  • Know all spirited beverages available including ingredients, garnish and specific service
  • Prepare drinks according to the set standards
  • Know all menu items including ingredients, preparation, required condiments and specific service
  • Check side duty list for opening and closing duties
  • Relay guest complaints and comments to supervisor
  • Check cleanliness and orderliness throughout the day, bus, wipe tables and straighten chairs
  • Responsible and accountable for all unsigned checks and will report these to the manager
  • Pick up litter around service and guest area when necessary
  • Obtain completed check from micros, present to the guest and finalize the check in system according to method of settlement
  • After guests have departed, remove dirty dishware, wipe and reset table
  • Professionally service guests poolside without assistance during typical service demand
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
  • Be familiar with emergency safety measures
  • Determine gratuity distribution according to set department standards
  • Attend all scheduled staff meetings and supplemental training sessions
  • Perform any other duties as assigned by the Pool Supervisor
  • Maintain good safety habits and report unsafe or hazardous conditions to Security
  • Promote excellent guest relations

Benefits
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Hospitality Online

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