Product Manager

Found in: beBee jobs US - 2 weeks ago

California, United States Keeper Full time

You will be our second product manager, and you'll own a critical surface area: all of tax filing. The traditional tax filing software industry hasn't been disrupted in 35 years. Come help us bring true intelligence, ease-of-use, and personalization to tax filing.

You'll help us reimagine tax filing software. Traditional tax filing software is just glorified form-filling — but it doesn't have to be that way. You'll help us marry the intelligence and personalization of having a personal CPA with the ease-of-use and convenience of software.
Work with tax experts to translate even the smallest details into user value. Taxes are really complicated, but every one of those complications is an opportunity to delight our users (at scale). Smarter audit protection, auto-filing form 843 for late filing penalty abatement, trader tax status benefits, etc - it's every product-person's dream.
A talented, motivated cross-functional team at your fingertips. Dedicated engineering squads, component designer, illustrator, operations managers, data scientists, and content marketers - all here to support you.

Qualifications

You've managed complex products before. 3+ years experience with end-to-end product development as a PM at a consumer software company. Ideally you've also managed complex flow-based products such as insurance or loans.

Strong user-empathy. You can talk to users, elicit their honest feedback, and synthesize your learnings into actionable insights for the team. You strive to understand everything about the customer's life. You've moved beyond the formality of "user research". For you, it's just "talking to customers". If you don't have incredible customer intuition & empathy, you'll have a hard time wielding any influence in our org.

Strong analytics training. Nothing gets shipped in a vacuum - whenever a new feature is released you'll be bringing a post-release analytics summary back to your team. You'll need the ability to combine data with product intuition to systematically identify the most important goals and the best ways for the team to address them.

Keeper's Mission

The complexities of the US tax system are mind boggling. Riddled with credits and tax breaks at the state and federal levels, it's no wonder why the U.S. has 3x accountants per capita vs other developed nations. Even for middle class American households, getting a fair tax outcome requires an expensive accountant. Software is eating the world in every industry, yet over half of American households still file taxes through human services.

Nowhere is this paradox more clear than for people with independent contracting and freelancing income, and so we're starting there. Every year, around 40 million American households overpay on their taxes by an average of $1,249. We call this phenomenon The Freelance Tax Tragedy.

*Our Team

*

We're warm. We believe that a critical part of enjoying is enjoying your co-workers. No, we're not a "family", but do we care deeply about fostering an environment of psychological safety. From generous compensation policies, to servant leadership, to engaging off-sites twice a year — we know that the people who choose to work with us have lots of options.

We're engaged. We are a passionate group that places high value on autonomy, transparency, ownership, and motivation. We spend a lot of time making sure that everyone has the tools and skills needed to complete their work in a fast and satisfying manner, because it leads to great results and is just a good way to live.
We're customer-centric. Everyone on the team regularly conducts user calls, and many of us are former freelancers ourselves This leads us to a shared understanding of user wants and needs that allows us to quickly design and implement changes to the product.

Keeper's Product

We're redesigned tax filing software from the ground up around personalization, intelligence, and impeccable user experience. We think that people shouldn't have to choose between the personalization and comfort of human services, and the convenience and accessibility of software. Check it out for yourself on desktop or mobile.

Business Metrics

Keeper has ~40,000 paying subscribers (they pay $192 / year)
15K reviews on the App Store and Play Store (average: 4.8 stars)
23 full-time employees
The business is nearly cash-flow positive
We've raised $15M (Series A)

About the interview

You'll start by completing the Take-home exercise. It's designed to be representative of the process by which we ship products at Keeper.

45 min jam on your take-home exercise with Paul & Maddy (product)

45 min jam on your take-home exercise to Alice & Rob (engineering & ops)

45 min presentation of your take-home exercise to a big group

1 hr Q&A with Paul

30 min Q&A with Maddy

References

Offer

Keeper focuses on Mobile, Finance Technology, and Consumer. Their company has offices in San Francisco. They have a small team that's between 11-50 employees. To date, Keeper has raised $15.805M of funding; their latest round was closed on March 2021.

You can view their website at or find them on Twitter and Facebook.

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