Scheduler

4 weeks ago

Baton Rouge, Louisiana, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Hours: 8:00am – 5:00pm M-F

Hourly Rate - $14/hr

  • Perform administrative tasks such as scheduling appointments for LT-PCS home assessments recipients
  • Mail LT-PCS eligibility determination decision letters
  • Mail POC to provider, fiscal intermediary, and/or registry contractor
  • Refer appropriate complaints to Adult Protective Service or Elderly Protective Services according to policy
  • Develop and implement management reporting and control mechanisms to measure progress and compliance with internal and DHH performance standards to track pertinent data to ensure effective decision-making and achieve goals within established timeframes
  • Check Unisys for Medicaid Eligibility
  • Open incoming mail, sort and scan for appropriate distribution
  • Prepare outgoing mailings; insert materials in envelopes
  • Manage department scanning tasks to ensure departmental workflow and time frame compliance
  • Contact LT-PCS recipients to confirm service delivery
  • Assist requestors with provider selections
  • Contact LT-PCS provider to confirm availability and start date

Educational, Training, and Experience Requirements:

  • Minimum of two years experience in social and/or human services, preferably working with the elderly, or mentally challenged and physically disabled persons
  • Knowledge of healthcare preferred; Medicaid experience also preferred


Specialized Knowledge and Skills Requirements:

  • Strong customer service background
  • Extremely detail oriented
  • Excellent written and verbal communication, and interpersonal skills
  • Ability to adhere to deadlines
  • Strong organizational and follow-up capability
  • Ability to adapt to continual program and departmental changes
  • Proficient in computer applications, i.e., word processing, databases, spreadsheets and email applications, including Excel, Word, and Power Point

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