Business Analysis Manager- Quality Assurance

2 months ago

Westerville, Ohio, United States JPMorganChase Full time

Job Description
If you want to make valuable contributions to your team and expand your career and skills in Quality Assurance and in the financial operations world, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. Quality Assurance is performed after completion of the process or activity in scope. Quality Assurance must be completed by an independent group reviewing and evaluating a sample population. Quality Assurance results can be valuable to identify controls gaps that require remediation.
As a Business Analysis Manager- Quality Assurance in Know Your Customer, you will play a pivotal role in implementing our Quality Assurance initiatives, reporting and collaborating with cross-functional teams to deliver exceptional results. You will operate in a matrixed environment supporting multiple executives. Our Quality Assurance operation includes a periodic detective control activitythat provides direct insights into the firm activities' adherence to regulatory (or other external) requirements, internal policies and procedures, as well as the performance of associated controls.
Job responsibilities

  • Maintain awareness of industry trends, regulatory developments that you can convey to the organization
  • Develop and implement initiatives to meet regulatory standards and internal objectives
  • Utilize data and reporting to derive actionable insights, identify trends, and provide recommendations for process improvements
  • Carry the culture in the Know Your Customer Quality Assurance space identifying opportunities and driving them from conception to implementation
  • Conduct regular internal and external meetings (following up with meeting minutes) to track progress on projects and strategic initiatives, resolve issues, and facilitate effective communication and adoption between cross-functional teams
  • Collaborate closely with GFCC Compliance, Risk, Exam Strategy, Operations, and IT departments to align KYC strategic initiatives with broader organizational goals while maintaining a control mindset

Required qualifications, capabilities, and skills

  • Professional maturity and confidence in expressing a point of view with Senior/Executive Management
  • Polished verbal and written communication skills including the ability to simplify and communicate complex issues for a variety of audiences; strong negotiation skills and proven organizational agility with the ability to work across all hierarchical and organizational lines; strong issue resolution skills
  • Experience in developing and managing complex processes across multiple sites/geographies and proven track record in building good working relationship across global organizations and influencing change
  • Advanced MS Office suite experience (Excel, Word, Access, PowerPoint, Project)
  • Excellent attention to detail and accuracy; proven ability to produce quality program reports timely and strong interpersonal skills (listening, negotiating, influencing, building trusting relationships)
  • Must be able to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines, demonstrate strong sense of personal accountability coupled with flexibility to adapt to change in a fast paced environment
  • Proven Track record in taking data, information, and turning it into executive presentations with a sense of urgency while simultaneously managing other large initiatives
  • Excellent analytical skills; critical thinking skills and ability to "connect the dots", anticipate the next question, and recommend a course of action while maintaining a control mindset

Preferred qualifications, capabilities, and skills

  • Bachelor's degree in Business, Finance, Project Management, or a related field
  • Previous Anti-money laundering/Know Your Customer and/or Line of Business experience

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Financial Analysis

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Job Summary The Real Estate finance team is responsible for the capital planning, financial modeling and investment analysis of the Consumer Banking Branch distribution network of over 4,900 branches. In addition, the group is responsible for over $2.4 billion in annual network distribution expenses, financial and program support of the...

  • Finance and Business Management

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We're looking for a talented individual to support business management and financial analysis activities for staff functions across CCB Finance and Business Management. If you have a passion for strategy, executive story-telling, analytics and the ability to effectively communicate to Senior leadership, this is the perfect opportunity for you...

  • Finance and Business Management

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We're looking for a talented individual to support business management and financial analysis activities for staff functions across CCB Finance and Business Management. If you have a passion for strategy, executive story-telling, analytics and the ability to effectively communicate to Senior leadership, this is the perfect opportunity for you...

  • Finance & Business Management, Vice President

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description As the Financial Analysis Vice President supporting Business Aligned Specialized Solutions (BASS) Product Line within Enterprise Technology, you will be responsible for financial control, forecasting, budgeting, analysis of product financials and business metrics along with delivery of monthly and quarterly management reporting. You will...

  • Product & Segments - Financial Analysis - Senior Associate

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description We are seeking a strategic thinker with a highly collaborative mindset to join our high performing Product & Segments finance team. Our team provides a strategic partnership to the cross-functional Product and Customer Segment teams to provide financial rigor around planning for growth, reporting performance and developing enhanced financial...

  • Business Solutions Area Manager

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description If you are passionate about leading a team and making a difference in the Business Banking sector, then a role as a Business Solutions Area Manager is for you. As a Business Solutions Area Manager in Business Banking, you will have the opportunity to lead a dynamic team, manage a diverse portfolio, and provide world-class financial solutions....

  • Business Resiliency Manager

    2 months ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Become a key member in a global team focused on strengthening operational resilience. Global Human Resources (HR) Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption. As a Business Resiliency Manager in HR Business...

  • CAO Issues Management Associate

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients...

  • Business Modeling

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Come join us in reshaping the future As an Applied AI ML Senior Associate, in our Business Modeling organization, you will work on developing cutting-edge models and techniques in the Marketing, Finance, and Operations domains. Job Responsibilities Apply critical thinking skills and perform advanced analytics with the goal of solving complex...

  • Senior Product Associate-Small Business Lending

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.As a Senior Product Associate in the Small Business Lending team in Business Banking, you contribute to the team by leveraging your expertise in...

  • Quant Analytics Manager

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Are you a seasoned analytics professional with broad knowledge of analytical concepts, tools, and technologies who can also tell the story to executive and non-technical audiences? This may be the right opportunity for you.Job SummaryAs a Analytics Manager in our Service Product Analytics Team, you will be responsible for deriving insights...

  • Business Banking Legal Agreements Associate

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join the Business Banking Governance team responsible for overseeing key functions to ensure the Line of Business meets regulatory expectations and internal policies and standards in support of our 2.5 million + clients across the US, 2500 Business Relationship Managers and 10,000 Small Business Specialists.Business Banking is dedicated to...

  • Risk Management

    4 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • ETL/DB and Automation Testing

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join JPMorgan Chase External Reporting Controllers as a senior associate on our Regulatory and External Data Services (REDS) Controllers Team, where data accuracy and transparency are paramount. This role offers the opportunity to ensure the quality of our software products through a range of testing activities, including functional and...

  • Product Manager

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Growth Strategy, you are an integral part of the...

  • Vice President, Product Manager

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Job description:The Banking Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly...

  • Associate Project Manager, Branch Innovation Lab

    1 month ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description The Branch Innovation team collaborates to identify branch customer and employee pain-points and opportunities. We research, build, test, and deploy innovative technology solutions to improve the branch banking experience. Join our dynamic team as a Project Manager where you will have the opportunity to collaborate with internal and external...

  • Risk Management

    3 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • Risk Management

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Join JPMorgan Chase's Risk Management and Compliance team, where your expertise will be instrumental in strengthening our resilience. You'll anticipate and tackle emerging risks, apply your judgement to real-world challenges, and help us grow responsibly. In the Office of Document Governance, you'll establish governance frameworks, monitor...

  • Risk Management

    2 weeks ago

    Westerville, Ohio, United States JPMorganChase Full time

    Job Description Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...