Premium Research

2 weeks ago

New Orleans, Louisiana, United States Procore Full time

Job Description

Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first customer-centric style? If this sounds like you, you would be an ideal fit for our Premium Research & Data Administrator position on Procore's Scout Research Team.

As a Premium Research & Data Administrator, you'll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases, research project information, and contact (through phone calls and email) construction companies nationwide to fill in any missing information. If you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first, customer-centric style, we want to chat

This position reports into The Scout Research Manager, and will be a hybrid model (1-2 days per week) in our New Orleans, LA office. We're looking for someone to join us immediately.

What you'll do:

  • Search property information through online county websites, other internal and external tools
  • Interact with our customers and construction companies by telephone and email
  • Work on deadlines prioritized by our SLA with our customers
  • Update job information in our database through data entry
  • Correct inaccuracies and fills in gaps based on our customer's data

What we're looking for:

  • You're a proactive problem-solver who isn't afraid to get analytical in your approach
  • Strong attention to detail and precision while solving issues while maintaining efficiency
  • You like thinking on your feet and maintaining a customer service perspective in each interaction
  • An instinct to get out of your comfort zone, even if it's difficult
  • Experience getting comfortable with a routine; can be given tasks and a schedule, and stay on track
  • Collaborate with team members, yet still possesses a strong capacity to work independently and effectively
  • You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech

Additional Information

Base Pay Range $19 - $22. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

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