Guest Service Agent
3 weeks ago
Why us?
Hotel Zelos is seeking a part-time Guest Service Agent to join our team in serving guests with creativity and passion
Work Where You Belong Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the city. Indulge your vices in Hotel Zelos' acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites by Chef Thomas Weibull. Lounge in the expansive dining room or outside on the heated rooftop patio.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us
Job Overview
Our Guest Service Agents respond in a professional and courteous manner to arriving, departing and in-house guests and VIP's by providing accurate and timely information and services. They respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required. Prior hotel or customer service experience is a plus
Knowledge/Skills
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Employer will consider qualified applicants with criminal histories in a manner with the local ordinance.
EOE
Benefits
Matching 401k, Hotel & Restaurant Discounts and more
ID:
Position Type: Regular Part-Time
Property: Hotel Zelos
Outlet: Hotel
Category: Front Desk & Guest Services
Min: USD $30.16/Hr.
Max: USD $30.16/Hr.
Tipped Position: No
Address: 12 4th St
City: San Francisco
State: California
EOE Protected Veterans/Disability
-
Guest Service Agent
1 week ago
South San Francisco, California, United States Embassy Suites by Hilton San Francisco Airport Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards:...
-
Guest Service Agent
1 week ago
San Jose, California, United States Signia by Hilton San Jose Full timeThe beautiful Signia by Hilton San Jose is conveniently located in the heart of Downtown San Jose by the Convention Center. Here you find great perks such as complimentary shift meals and room discounts for you and your family at Hilton hotels We are hiring a Part Time Guest Service Agent to join our front office team, apply today Shift Pattern: Varying,...
-
Guest Service Agent
1 day ago
San Mateo, California, United States Holiday Inn Hotel & Suites San Mateo Full timeOverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...
-
Guest Services Staff
1 month ago
San Francisco, California, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Front Desk Agent
1 day ago
San Francisco, California, United States Hyatt Centric Fisherman's Wharf San Francisco Full timeJob SummaryDo you genuinely enjoy meeting with people around the world on daily basis? Are you passionate about creating unforgettable memories for guests? Are you curious about different culture? If your answers are a big "Yes", we've got the perfect job for you Hyatt Centric Fisherman's Wharf has been welcoming guests from all around the world since 1990....
-
Guest Service Representative
7 hours ago
San Francisco, California, United States The St. Regis San Francisco Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis San Francisco, 125 Third Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests,...
-
Guest Service Representative
1 day ago
San Francisco, California, United States San Francisco Marriott Union Square Full timeAdditional Information Pay: $33.50/hrJob Number Job Category Rooms & Guest Services OperationsLocation San Francisco Marriott Union Square, 480 Sutter Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest...
-
Guest Service Representative
1 day ago
San Francisco, California, United States San Francisco Marriott Union Square Full timeJob Number Job Category Rooms & Guest Services OperationsLocation San Francisco Marriott Union Square, 480 Sutter Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...
-
Guest Service Representative
1 day ago
San Francisco, California, United States Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation San Francisco Marriott Union Square, 480 Sutter Street, San Francisco, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...
-
At Your Service Agent
1 day ago
San Francisco, California, United States San Francisco Marriott Union Square Full timeAdditional Information Pay: $30.64/hourJob Number Job Category Rooms & Guest Services OperationsLocation San Francisco Marriott Union Square, 480 Sutter Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAnswer, record, and process all guest requests,...
-
Guest Service Support Expert
1 day ago
San Francisco, California, United States The Ritz-Carlton, San Francisco Full timeAdditional Information Pay: $31.00/hrJob Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton San Francisco, 600 Stockton Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our...
-
Customer Service Agent
1 day ago
San Diego, California, United States Alaska Airlines Full timeCompany Alaska AirlinesThe TeamOur airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...
-
Front Desk Agent
1 day ago
San Francisco, California, United States The Marker San Francisco Full timeWe are currently looking for an experienced Front Desk Agent for The Marker Hotel in San Francisco. We believe our guests shouldn't be the only ones wanting to keep on coming back – our team members should also Everyone should leave work feeling great about their day, that's why we hire exceptional individuals who not only provide extraordinary experiences...
-
Guest Assistant
1 week ago
San Francisco, California, United States Hilton San Francisco Union Square Full timeCome join the team at Hilton San Francisco Union Square where you will find yourself at the center of all the fun. More importantly you will be part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list The team is currently seeking an enthusiastic Guest Assistant that will deliver a welcoming and memorable guest...
-
Front Desk Agent
1 day ago
San Jose, California, United States Aloft San Jose Cupertino Full timeShashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but...
-
Front Desk Agent
1 day ago
San Jose, California, United States Aloft San Jose Cupertino Full timeShashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but...
-
Security Agent
1 day ago
San Francisco, California, United States LINE San Francisco Full timeAbout our BrandMore than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities....
-
Guest Service Expert
1 day ago
San Diego, California, United States THE US GRANT, San Diego Full timeAdditional Information Pay: $16.85/hour, (Cocktail Server/Hostess - Dual)Job Number Job Category Food and Beverage & CulinaryLocation THE US GRANT a Luxury Collection Hotel San Diego, 326 Broadway, San Diego, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just...
-
Ramp Agent
1 day ago
San Francisco, California, United States Delta Airlines Full timeRamp Agent (Seasonal) - SFO United States, California, San FranciscoAirport Customer Service13-Mar-2024Ref #: 23944LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's...
-
Guest Experience Expert
1 week ago
San Francisco, California, United States The Clancy, Autograph Collection Full timeAdditional Information Pay: $33.07/hrJob Number Job Category Rooms & Guest Services OperationsLocation The Clancy Autograph Collection, 299 Second Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...