Senior Director, Strategic Accounts Program Management

3 weeks ago

Remote, Oregon, United States Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit

Position Summary:

We are seeking a highly skilled Senior Director to lead a team responsible for providing an outstanding customer experience to our Strategic Accounts through proactive, white-gloved communication with regards to operations and projects within the Drug Product space.

The incumbent will be a valued partner to the Strategic Accounts Relationships team within the Pharma Service Group Commercial Organization, as well as to the broader Project & Program Management organization, Quality and Extended Leadership team at a site and network level.

This new role reports into the Vice President, Customer Operations

The role provides end-to-end oversight to clients across the global network Divisional Leadership Team and other executive. Driving consistent customer experience across the network. Provide singular voice to the client at network level for routine, joint and/or executive steering committees.

Key Responsibilities:

Strategic Customer Management:

  • Develop and maintain positive relationships with strategic pharmaceutical customers, acting as their primary point of contact for program-related matters on a global scale across sterile, oral solid and softgel drug products
  • Proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
Leadership and Talent Development:
  • Staff, retain and develop a team of 6 Senior Program Managers providing mentorship, coaching, and support to ensure the successful execution of programs for dedicated accounts across multiple geographies;
  • Set performance expectations for the team, conducts regular performance reviews, and provide ongoing feedback and development opportunities.
Strategic Program & Project Management:
  • Coordinates the end-to-end delivery of complex programs and projects across our global network, ensuring planning and delivery at all stages as well as adherence to regulatory requirements, timelines, budgets, and quality standards;
  • Identifies and mitigate risks associated with pharmaceutical program delivery, ensuring proactive risk management strategies are in place
  • Ensures network level operational readiness for customer assets.
Governance Management & Communication:
  • Enable outstanding communication around projects and operations with internal partners and strategic customers
  • Ensures sites are updated on customers network level impact and challenges
  • Effectively reports on program status, risks, and opportunities to key collaborators.
Education and Experience:
  • Bachelor's degree in an engineering, scientific or technical area; advanced degree
  • 10+ years of proven experience in client-facing program management in an international environment Capability to navigate a complex and highly matrixed organization
  • Strong leadership and influencing skills, with demonstrated experience in managing and developing impactful teams.
  • Excellent communication and presentation skills
  • Capability to project confidence through clear & synthetic messages customized to the audience
  • Problem solving, action and solution orientation
  • Exceptional customer orientation
  • Willingness to travel internationally (0-30%).
Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at Please include your contact information and specific details about your required accommodation to support you during the job application process

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