RN Coordinator

4 weeks ago

Beverly Hills, California, United States Keck Medicine of USC Full time

Serves as a valued member of the departmental management team as the RN Coordinator on the floor to provide guidance to other RNs, LVNs, MAs and other clinical staff or administrative staff if performing duties for a clinic. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Serves as the primary competency validator/educator for the clinical staff. Able to provide telephone triage for same day appointments, and oversees a team of triage nurses. In addition, as an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Complex, independent problem solving when overseeing a team of clinical floor staff and patient care coordinators with overlap at multiple practice sites or overseeing patient care if working at a clinic. Other duties as assigned.

Essential Duties:

Follows policies and procedures: demonstrates ability to access online manuals and referencesServes as Lead RN and resource to clinical staff.Serves as a personal contact for physicians, staff, patients and outside departments in order to address problems, issues or concerns that require attention.Provides patients with pre-operative and post-operative information and serves as their clinical liaison throughout the continuum of their care.Provides surgical patients with a pre-operative consultation to educate them on post-operative care and help to prepare them for their upcoming surgery.Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.Able to provide telephone triage for patients with acute needs.Provides patient follow-up calls and check-ins post-procedure/treatment.Manages and completes patient disability forms and office notes under the direction of the MD.Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.Under the direction of a physician and operating within the scope of practice, triages patient phone calls and provides guidance and direction to inquiries per protocols.Position integrates education, research, management, leadership, and consultation into their roles to achieve quality outcomes.Practices in a collegial relationship with physicians, nursing peers and other professionals to enhance patient care and the health environment.Transfers learned scientific knowledge into practical application in applying the nursing processAs an integral part of the multidisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, when required.Monitors status of pending items and follows-up, as needed.ASSESSMENT Appropriately completes nursing assessment and screening upon patient arrival at each appointment, in case of need.DIAGNOSIS Interprets assessment information and formulates nursing diagnosisPLAN Trains staff to maintain problem list, medication list and allergies listINTERVENTION Administers medications as ordered and completes re-assessments as indicated Completes patient care procedures correctly per policy Delegates tasks based on others' scope of practice and competency Acts as patient advocateDOCUMENTATION Documentation is complete and correct on all encounters Ensures medication list is current and completeEDUCATION Trains staff to provide patient and family education as needed based on diagnosis or treatment planEvaluates nursing competencies for all licensed staff.COMMUNICATION Communicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions Effectively triages phone calls Utilizing e-mail system Communicates effectively with members of the clinical team.ORGANIZATION Manages time effectively. Able to organize and prioritize responsibilities Assists in overseeing daily clinic operational flowOBSERVES REGULATORY AGENCY REQUIREMENTS: National Patient Safety Goals Uses two patient identifiers Does not use unapproved abbreviations Uses procedural time out Uses appropriate communication between providers Completes medication reconciliation Maintains audible alarms Hazardous waste management Biohazard Medication Sharps HIPPA OSHA requirements (ie. No food or drink in clinical areas) TJC (continuous survey readiness) Critical values are written, read back and shared with appropriate provider Dictated orders are written down, read back for validation, signed, timed and dated Maintains a safe work environment for self and othersPROFESSIONAL DEVELOPMENT Participates in professional hospital/nursing activities Educational workshops Assist in the development or updating of patient education materials Bonus Points Professional certification Other:Completes patient care procedures correctly per policy. Delegates tasks based on others' scope of practice and competency. Acts as patient advocateCommunicates effectively with all members of the healthcare team including the patient and family by: Appropriate patient/family interactions. Effectively triages phone calls. Communicates effectively with members of the clinical team via Teams/Email/Cerner.Able to organize and prioritize responsibilities. Assists in overseeing daily clinic operational flow.Performs other related duties as assigned.Required Qualifications:Bachelor's degree Nursing Degree in Nursing (BSN)3-5 years In outpatient/inpatient clinical practice.Must have excellent communication skills, including the ability to speak, read and write English proficiently.Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.Preferred Qualifications:Experience in Orthopedic Surgery Care.Experience in supervising clinicians.Experience in Critical Care.Required Licenses/Certifications: Registered Nurse - RN (CA Board of Registered Nursing)Basic Life Support (BLS) Healthcare Provider from American Heart AssociationFire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $110, $181, When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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