L1 Support Generalist

Are you passionate about delivering world-class customer service? Do you have web-hosting experience and a desire to work remotely? If so, you could be the perfect candidate to join A2 Hosting's fully-remote Support team as an L1- Support Generalist.

As a member of our Support team, you'll be at the forefront of providing exceptional customer service to our valued clients. You will be the friendly face behind the scenes, assisting customers via email, phone calls, and live chat, all while making an impact to our customers and their online web presence.
Working alongside a passionate and curious team, our Support Generalists play a crucial role in ensuring that A2 Hosting is a continued a leader in customer-focused web hosting services.

We are currently hiring for 4 PM - 12 AM and 8 AM - 4 PM Eastern Time Shifts - all schedules will include one weekend day.

What you'll do:

• Provide outstanding customer service to customers by assisting with basic support inquiries via email, live chat, and over the phone
• Review and process incoming and/or flagged orders in accordance with company procedures
• Initiate the swarming collaboration process and actively participate in developing solutions
• Escalate complex inquiries as necessary to ensure positive outcomes for customers
• Meet and maintain the set productivity requirements for the role during each shift

Skills you have:

• A minimum of 1 year of related customer-service experience in a technical support capacity, web hosting experience strongly preferred
• Strong ability to read, write, and speak effectively in English to communicate technical and complex concepts to clients and team members
• Strong customer-focused mindset with the ability to adapt to different situations
• Experience with cPanel and WHMCS strongly preferred; proficiency with computers with the ability to efficiently learn new software required
• Solutions-oriented mentality with strong analytical and problem-solving skills

3 Reasons you should apply:

• You are curious and enjoy finding solutions
• You enjoy connecting with customers
• You collaborate well with others
  

**All applicants should have a reliable high-speed internet connection and provide their own computer and work space**